At a Glance
- Tasks: Design and improve processes for client success using modern AI tools.
- Company: Join JustPark, a leader in simplifying the parking experience.
- Benefits: Enjoy 25+ days holiday, free lunches, and private medical insurance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer success while working with cutting-edge technology.
- Qualifications: 5+ years in client success or similar roles, with strong process design skills.
The predicted salary is between 60000 - 75000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
The Client Success Ops & Tooling Engineer will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and using modern AI tooling to build internal solutions for the team. This role is based in our London office and will work with teams across the US and UK.
What You’ll Do
- Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths.
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides.
- Run onboarding and ongoing training for CS team members across UK and US markets.
- Core Systems & Tooling
- Planhat is our primary tooling for the success team.
- Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards.
- Create and continuously improve complex and custom integrations.
- Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary.
- Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership.
- Manage data integrity across platforms.
- AI-enabled Builder
- Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency.
- Develop internal-facing tooling; scalable tools for tracking, workflows, reporting, etc.
- Implement AI skills/similar for the success team to improve speed and quality.
- Utilise AI agents to handle routine client enquiries and automate repetitive tasks.
- Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products.
What Success Looks Like
- 30 days
- Established relationships with success/ops teams in both US and UK.
- Reviewed Planhat implementation and agreed action plan for improvement & uptake.
- BigQuery client data reliably surfacing in Planhat.
- Developed or improved at least one process.
- 60 days
- Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery.
- Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce.
- Published at least 2 internal tools or agents which deliver measurable improvements.
- 90 days
- Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered).
- Established cadence of continuous improvement for Planhat, playbooks, templates, etc.
- Supported multiple members of the broader US and UK team to build and iterate on internal tools and agents.
Requirements
- Must Have
- 5+ years of experience in client success, account management, revenue operations or similar role.
- Hands-on experience as an admin for Planhat, Salesforce or comparable platforms.
- Strong process design instincts.
- Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts.
- Clear written communication skills.
- Excellent interpersonal skills.
- Strong organisational skills.
- Nice-to-have (technical)
- Experience using ChatGPT Codex, Claude Code or similar to ship working solutions.
- Experience as an admin for Jira, Zendesk, Asana or other similar tooling.
- Experience building reports/dashboards with Tableau, PowerBI or similar tooling.
- Nice-to-have (background)
- Experience in start-up and/or scale-up businesses.
- Experience working with teams and/or clients across multiple time zones.
- Experience working in B2B2C environments.
- Background in parking technology, mobility, event management or venue operations.
You're Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains.
- You are passionate about process optimisation.
- You are excited about using AI-development tools to ship working solutions quickly.
Benefits
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Help finding great childcare with funded hours via Koru Kids.
- Competitive pension offering with standard and salary sacrifice options.
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
Client Success Ops & Tooling Engineer in London employer: Justpark
JustPark is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday policy of up to 38 days a year, private medical insurance, and a vibrant work culture with regular team social activities. Located in the heart of London, our office fosters collaboration across teams in the UK and US, while providing unique benefits like free lunches and parking credits, making it an ideal place for those passionate about optimising customer success through innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Ops & Tooling Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at JustPark or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Client Success Ops. You never know, they might even refer you!
✨Tip Number 2
Prepare for the interview by understanding the ins and outs of customer success. Brush up on your knowledge of renewal cycles and QBRs. Show us that you can translate your experience into actionable insights that will improve processes at JustPark.
✨Tip Number 3
Don’t just talk about your skills—show us what you can do! If you’ve worked with tools like Planhat or Salesforce, be ready to discuss specific examples of how you’ve optimised workflows or improved client success metrics. We love seeing real results!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the JustPark team. Let’s make parking easier together!
We think you need these skills to ace Client Success Ops & Tooling Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Ops & Tooling Engineer role. Highlight your experience in client success and any relevant tools you've worked with, like Planhat or Salesforce. We want to see how your skills align with our needs!
Show Off Your Process Skills:Since this role is all about building processes and workflows, don’t shy away from sharing examples of how you've optimised processes in the past. We love seeing concrete examples of your problem-solving skills and how you can make things run smoother.
Communicate Clearly:Your written communication skills are key for this position, so make sure your application is clear and concise. Use straightforward language and structure your documents well. We want to see that you can create playbooks and training materials that others will actually use!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Justpark
✨Know Your Tools Inside Out
Make sure you’re familiar with Planhat, Salesforce, and any other tools mentioned in the job description. Be ready to discuss your hands-on experience and how you've used these platforms to improve client success processes.
✨Showcase Your Process Design Skills
Prepare examples of workflows you've designed or improved in previous roles. Highlight how you identified failure points and built scalable solutions, as this will demonstrate your strong process design instincts.
✨Communicate Clearly and Confidently
Since you'll be writing playbooks and training materials, practice articulating your thoughts clearly. Use specific examples from your past experiences to illustrate your points during the interview.
✨Emphasise Your AI Enthusiasm
If you have experience using AI tools like ChatGPT Codex or Claude Code, make sure to mention it! Discuss any personal projects where you’ve implemented these technologies to solve problems, as this aligns perfectly with the role's focus on AI-enabled solutions.
