At a Glance
- Tasks: Own the operational backbone of our Customer Success team and optimise processes using AI tools.
- Company: Join JustPark, a leading parking solutions provider revolutionising the parking experience.
- Benefits: Enjoy 25 days holiday, free lunches, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer success and streamlining operations.
- Qualifications: 5+ years in client success or similar roles with strong process design skills.
The predicted salary is between 50000 - 60000 € per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and using modern AI tooling to build internal solutions for the team. This role can be based in our London office and will work with teams across the US and UK.
What You’ll Do
- Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths.
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides.
- Run onboarding and ongoing training for CS team members across UK and US markets.
- Core Systems & Tooling
- Planhat is our primary tooling for the success team.
- Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards.
- Create and continuously improve complex and custom integrations.
- Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary.
- Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership.
- Manage data integrity across platforms.
- AI-enabled Builder
- Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency.
- Develop internal-facing tooling; scalable tools for tracking, workflows, reporting, etc.
- Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products.
What Success Looks Like
- 30 days
- Established relationships with success/ops teams in both US and UK.
- Reviewed Planhat implementation and agreed action plan for improvement & uptake.
- BigQuery client data reliably surfacing in Planhat.
- Developed or improved at least one process.
- 60 days
- Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery.
- Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce.
- Published at least 2 internal tools or agents which deliver measurable improvements.
- 90 days
- Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered).
- Established cadence of continuous improvement for Planhat, playbooks, templates, etc.
- Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents.
Requirements
- Must Have
- 5+ years of experience in client success, account management, revenue operations or similar role.
- Hands-on experience as an admin for Planhat, Salesforce or comparable platforms.
- Strong process design instincts.
- Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts.
- Clear written communication skills.
- Excellent interpersonal skills.
- Strong organizational skills.
- Nice-to-have (technical)
- Experience using ChatGPT Codex, Claude Code or similar.
- Experience as an admin for Jira, Zendesk, Asana or other similar tooling.
- Experience building reports/dashboards with Tableau, PowerBI or similar tooling.
- Nice-to-have (background)
- Experience in start-up and/or scale-up businesses.
- Experience working with teams and/or clients across multiple time zones.
- Experience working in B2B2C environments.
- Background in parking technology, mobility, event management or venue operations.
You're Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains.
- You are passionate about process optimisation.
- You are excited about using AI-development tools to ship working solutions quickly.
Benefits
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Competitive pension offering with standard and salary sacrifice options.
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
Client Success Operations & Enablement Specialist in London employer: Justpark
JustPark is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday policy of 25 days plus bank holidays, alongside unique perks like free lunches and a monthly parking credit. Our vibrant work culture fosters collaboration across teams in the UK and US, while our commitment to innovation through AI tools empowers employees to optimise processes and enhance client success, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Operations & Enablement Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at JustPark on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with customer success processes and think of examples from your past that showcase your skills. We want to see how you can make an impact!
✨Tip Number 3
Show off your tech-savvy side! Brush up on tools like Planhat, Salesforce, and any AI solutions you've used. Being able to discuss these confidently will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the JustPark team.
We think you need these skills to ace Client Success Operations & Enablement Specialist in London
Some tips for your application 🫡
Show Your Understanding of Customer Success:Make sure to highlight your experience in client success or similar roles. We want to see that you understand the ins and outs of customer success, so share specific examples of how you've improved processes or workflows in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate well-structured documents that are easy to read and understand.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Show us why you're the perfect fit for the Client Success Operations & Enablement Specialist role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and ensure it gets to the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Justpark
✨Know Your Tools Inside Out
Make sure you’re familiar with Planhat, Salesforce, and any other tools mentioned in the job description. Be ready to discuss your hands-on experience and how you've used these platforms to improve client success processes.
✨Showcase Your Process Design Skills
Prepare examples of workflows you've designed or improved in previous roles. Highlight your ability to identify failure points and how you’ve built scalable solutions that enhance efficiency for client success teams.
✨Communicate Clearly and Confidently
Since you'll be writing playbooks and training materials, practice articulating your thoughts clearly. Use specific examples from your past experiences to demonstrate your communication skills and how they’ve helped teams succeed.
✨Embrace AI and Innovation
Familiarise yourself with AI tools like Claude Code or ChatGPT Codex. Be prepared to discuss how you’ve used or plan to use AI to solve client success pain points and improve operational efficiency.
