At a Glance
- Tasks: Own customer success operations, build processes, and leverage AI for efficiency.
- Company: Join JustPark, a leader in simplifying parking experiences across the UK and US.
- Benefits: Enjoy 25+ days holiday, free lunches, private medical insurance, and more!
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer success while working with innovative tech solutions.
- Qualifications: 5+ years in client success or similar roles, with strong process design skills.
The predicted salary is between 50000 - 60000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and using modern AI tooling to build internal solutions for the team. This role requires someone who understands customer success from the inside and can translate that into systems and workflows that deliver better results for our clients and our business. This role can be based in our London office and will work with teams across the US and UK.
What You’ll Do
- Process & Enablement: Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths. Build and maintain a library of templates, email sequences, call frameworks, and internal guides. Run onboarding and ongoing training for CS team members across UK and US markets.
- Core Systems & Tooling: Planhat is our primary tooling for the success team. Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards. Create and continuously improve complex and custom integrations. Maintain and improve our BigQuery, Salesforce and Zendesk integrations. Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership. Manage data integrity across platforms.
- AI-enabled Builder: Use AI (Claude Code, Replit, etc.) to build solutions which solve CS pain points and increase efficiency. Collaborate with the product and engineering team to share insights that inform feature development and integrate success tooling with core products.
What Success Looks Like
- 30 days: Established relationships with success/ops teams in both US and UK. Reviewed Planhat implementation and agreed action plan for improvement & uptake. BigQuery client data reliably surfacing in Planhat. Developed or improved at least one process.
- 60 days: Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery. Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce. Published at least 2 internal tools or agents which deliver measurable improvements.
- 90 days: Planhat is clean, well-structured and trusted by the team. Established cadence of continuous improvement for Planhat, playbooks, templates, etc. Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents.
Requirements
- Must Have: 5+ years of experience in client success, account management, revenue operations or similar role. Hands-on experience as an admin for Planhat, Salesforce or comparable platforms. Strong process design instincts. Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts. Clear written communication skills. Excellent interpersonal skills. Strong organisational skills.
- Nice-to-have (technical): Experience using ChatGPT Codex, Claude Code or similar. Experience as an admin for Jira, Zendesk, Asana or other similar tooling. Experience building reports/dashboards with Tableau, PowerBI or similar tooling.
- Nice-to-have (background): Experience in start-up and/or scale-up businesses. Experience working with teams and/or clients across multiple time zones. Background in parking technology, mobility, event management or venue operations.
You're Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains.
- You are passionate about process optimisation.
- You are excited about using AI-development tools to ship working solutions quickly.
Benefits
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Competitive pension offering with standard and salary sacrifice options.
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
Customer Success Operations & Enablement Specialist employer: Justpark
JustPark is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday policy of up to 38 days a year, private medical insurance, and unique perks like free lunch and concert tickets. With a vibrant work culture that encourages collaboration across teams in the UK and US, employees have ample opportunities for professional development and innovation, particularly in leveraging AI tools to enhance customer success operations. Located in the heart of London, JustPark fosters a dynamic environment where your contributions directly impact the future of parking solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations & Enablement Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at JustPark on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the customer success landscape. Brush up on your knowledge of renewal cycles and QBRs, so you can speak confidently about how you can improve processes and workflows.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with tools like Planhat, Salesforce, and AI solutions. Highlight any projects where you've used these tools to solve problems or streamline processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the JustPark team.
We think you need these skills to ace Customer Success Operations & Enablement Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Operations & Enablement Specialist role. Highlight your relevant experience in client success and process optimisation, and don’t forget to mention any hands-on experience with tools like Planhat or Salesforce!
Show Off Your Communication Skills:Since you'll be writing playbooks and training materials, it’s crucial to demonstrate your clear written communication skills. Use concise language and structure your application well to showcase your ability to convey information effectively.
Highlight Your Technical Fluency:Don’t shy away from mentioning your technical skills! If you’ve got experience reading API specs or writing basic SQL scripts, make sure to include that. It shows us you can handle the technical aspects of the role with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about JustPark and our mission!
How to prepare for a job interview at Justpark
✨Know Your Stuff
Make sure you understand the ins and outs of customer success operations. Brush up on your knowledge of renewal cycles, QBRs, and common pain points for CSMs. This will help you speak confidently about how you can improve processes and workflows.
✨Showcase Your Technical Skills
Since this role involves working with tools like Planhat, Salesforce, and BigQuery, be prepared to discuss your hands-on experience with these platforms. If you've worked with APIs or have basic coding skills, highlight those too—they're a big plus!
✨Bring Examples of Process Improvements
Think of specific instances where you've designed or improved processes in previous roles. Be ready to share these examples during the interview, as they demonstrate your ability to optimise workflows and contribute to the team's success.
✨Communicate Clearly
You'll need to write playbooks and training materials, so practice articulating your thoughts clearly. During the interview, focus on being concise and structured in your responses, showcasing your written communication skills.
