At a Glance
- Tasks: Design and improve customer success processes while leveraging AI tools for efficiency.
- Company: Join JustPark, a leader in simplifying parking experiences across the UK and US.
- Benefits: Enjoy 25+ days holiday, free lunches, private medical insurance, and more!
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic role that blends tech and customer success.
- Qualifications: 5+ years in client success or operations with strong technical skills.
The predicted salary is between 60000 - 80000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and using modern AI tooling to build internal solutions for the team. This role can be based in our London office and will work with teams across the US and UK.
What You’ll Do
- Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths.
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides.
- Run onboarding and ongoing training for CS team members across UK and US markets.
- Core Systems & Tooling
- Planhat is our primary tooling for the success team.
- Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards.
- Create and continuously improve complex and custom integrations.
- Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary.
- Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership.
- Manage data integrity across platforms.
- AI-enabled Builder
- Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency.
- Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc.
- AI skills/similar for the success team to improve speed and quality.
- AI agents to handle routine client enquiries and automate repetitive tasks.
- Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products.
What Success Looks Like
- 30 days
- Established relationships with success/ops teams in both US and UK.
- Reviewed Planhat implementation and agreed action plan for improvement & uptake.
- BigQuery client data reliably surfacing in Planhat.
- Developed or improved at least one process.
- 60 days
- Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery.
- Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce.
- Published at least 2 internal tools or agents which deliver measurable improvements.
- 90 days
- Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered).
- Established cadence of continuous improvement for Planhat, playbooks, templates, etc.
- Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents.
Must Have
- 5+ years of experience in client success, account management, revenue operations or similar role.
- Hands-on experience as an admin for Planhat, Salesforce or comparable platforms.
- Strong process design instincts.
- Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts.
- Clear written communication.
- Excellent interpersonal skills.
- Strong organizational skills.
Nice-to-have (technical)
- Experience using ChatGPT Codex, Claude Code or similar to ship working solutions.
- Experience as an admin for Jira, Zendesk, Asana or other similar tooling.
- Experience building reports/dashboards with Tableau, PowerBI or similar tooling.
Nice-to-have (background)
- Experience in start-up and/or scale-up businesses.
- Experience working with teams and/or clients across multiple time zones.
- Experience working in B2B2C environments.
- Background in parking technology, mobility, event management or venue operations.
You’re Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains.
- You are passionate about process optimisation.
- You are excited about using AI-development tools to ship working solutions quickly.
Recharge your batteries
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
We look out for your family
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Help finding great childcare with funded hours via Koru Kids.
Look after the pennies
- Competitive pension offering with standard and salary sacrifice options.
Success is best when it's shared
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
CS Enablement & Ops Architect (Global) employer: Justpark
JustPark is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday policy, private medical insurance, and unique perks like free lunches and concert tickets. With a vibrant work culture that encourages collaboration across teams in both the UK and US, employees have ample opportunities to innovate and optimise processes using cutting-edge AI tools, making it a rewarding environment for those passionate about customer success and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land CS Enablement & Ops Architect (Global)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at JustPark or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you’ve got experience with tools like Planhat or Salesforce, consider creating a mini-project or demo to showcase your expertise. It’s way more impressive than just talking about it.
✨Tip Number 3
Prepare for the interview by understanding the company’s mission and values. JustPark is all about simplifying parking, so think of ways you can contribute to that vision and share your ideas during the chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the role.
We think you need these skills to ace CS Enablement & Ops Architect (Global)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the CS Enablement & Ops Architect role. Highlight your experience in client success and process optimisation, and show us how your skills align with what we're looking for.
Show Off Your Technical Skills:Since this role involves working with tools like Planhat, Salesforce, and AI technologies, don’t shy away from showcasing your technical fluency. Include any relevant projects or experiences that demonstrate your ability to handle these platforms.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your documents well. We want to see that you can communicate effectively, especially since you'll be creating playbooks and training materials.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Justpark
✨Know Your Tools
Make sure you’re familiar with Planhat, Salesforce, and any other tools mentioned in the job description. Brush up on your technical skills, especially around API specs and SQL. Being able to discuss how you've used these tools in past roles will show that you’re ready to hit the ground running.
✨Understand Customer Success
Dive deep into what customer success means for JustPark. Be prepared to discuss the renewal cycle, QBRs, and common pain points for CSMs. Showing that you understand these concepts will demonstrate your fit for the role and your ability to contribute from day one.
✨Process Design is Key
Think about examples from your past where you’ve designed or improved processes. Be ready to share specific workflows you’ve mapped out and how they led to better outcomes. This will highlight your strong process design instincts, which are crucial for this role.
✨Show Your AI Enthusiasm
Since the role involves using AI tools, come prepared with ideas on how you could leverage AI to improve customer success operations. Whether it’s automating tasks or building internal tools, showing your passion for innovation will set you apart from other candidates.
