At a Glance
- Tasks: Design and improve processes for customer success, using AI tools to enhance efficiency.
- Company: Join JustPark, a leader in simplifying parking experiences across the UK and US.
- Benefits: Enjoy 25 days holiday, free lunches, private medical insurance, and more perks.
- Other info: Dynamic team culture with opportunities for growth and collaboration across time zones.
- Why this job: Make a real impact in customer success while working with innovative tech solutions.
- Qualifications: 5+ years in client success or similar roles, with strong process design skills.
The predicted salary is between 50000 - 60000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and using modern AI tooling to build internal solutions for the team. This role can be based in our London office and will work with teams across the US and UK.
What You’ll Do
- Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths.
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides.
- Run onboarding and ongoing training for CS team members across UK and US markets.
- Core Systems & Tooling
- Planhat is our primary tooling for the success team.
- Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards.
- Create and continuously improve complex and custom integrations.
- Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary.
- Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership.
- Manage data integrity across platforms.
- AI-enabled Builder
- Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency.
- Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products.
What Success Looks Like
- 30 days
- Established relationships with success/ops teams in both US and UK.
- Reviewed Planhat implementation and agreed action plan for improvement & uptake.
- BigQuery client data reliably surfacing in Planhat.
- Developed or improved at least one process.
- 60 days
- Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery.
- Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce.
- Published at least 2 internal tools or agents which deliver measurable improvements.
- 90 days
- Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered).
- Established cadence of continuous improvement for Planhat, playbooks, templates, etc.
- Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents.
Must Have
- 5+ years of experience in client success, account management, revenue operations or similar role.
- Hands-on experience as an admin for Planhat, Salesforce or comparable platforms.
- Strong process design instincts.
- Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts.
- Clear written communication skills.
- Excellent interpersonal skills.
- Strong organizational skills.
Nice-to-have (technical)
- Experience using ChatGPT Codex, Claude Code or similar to ship working solutions.
- Experience as an admin for Jira, Zendesk, Asana or other similar tooling.
- Experience building reports/dashboards with Tableau, PowerBI or similar tooling.
Nice-to-have (background)
- Experience in start-up and/or scale-up businesses.
- Experience working with teams and/or clients across multiple time zones.
- Experience working in B2B2C environments.
- Background in parking technology, mobility, event management or venue operations.
You're Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains.
- You are passionate about process optimisation.
- You are excited about using AI-development tools to ship working solutions quickly.
Recharge your batteries
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
Investment in you and your wellbeing
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
Simplifying journeys so you can breathe easier
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
We look out for your family
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Help finding great childcare with funded hours via Koru Kids.
Look after the pennies
- Competitive pension offering with standard and salary sacrifice options.
Success is best when it's shared
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
Client Success Operations & Enablement Specialist employer: Justpark
JustPark is an exceptional employer that prioritises employee well-being and growth, offering a generous holiday policy of up to 38 days a year, private medical insurance, and unique perks like free lunch and parking credits. Our collaborative work culture fosters innovation and process optimisation, making it an ideal environment for those passionate about customer success and technology. With opportunities to work across teams in both the UK and US, employees can thrive in a dynamic setting while contributing to a meaningful mission of simplifying the parking experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Operations & Enablement Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at JustPark on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show us how your skills in client success and process optimisation align with what we do at JustPark.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’ve tackled challenges in previous roles and how that experience can benefit our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in joining the JustPark family.
We think you need these skills to ace Client Success Operations & Enablement Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Operations & Enablement Specialist role. Highlight your relevant experience in client success and process optimisation, and don’t forget to mention any hands-on experience with tools like Planhat or Salesforce!
Show Off Your Communication Skills:Since clear written communication is key for this role, ensure your application is well-structured and free of typos. Use concise language to demonstrate your ability to write playbooks and training materials that others will actually use.
Demonstrate Your Technical Fluency:Mention any technical skills you have, especially if you can read API specs or write basic SQL/Python scripts. This will show us that you’re not just familiar with the tools but can actually leverage them to improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Justpark
✨Know Your Stuff
Make sure you understand the ins and outs of customer success operations. Brush up on your knowledge of renewal cycles, QBRs, and common pain points for CSMs. This will help you speak confidently about how you can improve processes and workflows.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with tools like Planhat, Salesforce, and BigQuery. Bring examples of how you've used these platforms to streamline operations or improve data integrity. If you've dabbled in AI tools, mention that too!
✨Demonstrate Process Design Instincts
Think about specific workflows you've designed or improved in the past. Be ready to explain how you identified failure points and what steps you took to create scalable solutions. This will show that you have the right mindset for the role.
✨Communicate Clearly
Since you'll be writing playbooks and training materials, practice articulating your thoughts clearly. During the interview, focus on being concise and structured in your responses. Good communication skills are key to success in this role!
