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For Companies At a Glance
- Tasks: Lead client operations, ensuring smooth onboarding and maximising platform value.
- Company: Join JustPark, a leader in simplifying parking experiences for businesses and drivers.
- Benefits: Enjoy 25+ days holiday, free lunches, private medical insurance, and more!
- Why this job: Make a real impact in client success while working in a dynamic, collaborative environment.
- Qualifications: 5+ years in client management, strong problem-solving, and excellent communication skills.
- Other info: Be part of a vibrant team with great career growth and fun social activities.
The predicted salary is between 36000 - 60000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the Role
We are seeking a highly organised and process-driven Senior Client Operations Manager reporting into our Director of Client Success to join our team. This role focuses on our Event Parking business, ensuring client satisfaction, driving client commercial optimisation whilst maximising our operational efficiency. You will ensure our B2B clients gain maximum value from the JustPark platform.
You will manage a portfolio of clients, guiding them through onboarding, educating them on our platform (including updates and new features), and providing ongoing support. You’ll also take a share in the ownership of key operational activations, while working cross-functionally to solve issues and improve processes.
In addition, you will be responsible for monitoring client health and addressing risks related to operational performance, project managing change initiatives, and ensuring clear and effective communication of status updates and project plans both internally and externally.
This is a hands-on role for someone who thrives in seeking structured and scalable solutions to problem-solving, excels in cross-team collaboration, and is passionate about delivering consistent, high-quality outcomes.
Key Responsibilities
- Act as the primary operational point of contact for a portfolio of clients.
- Onboard clients efficiently, ensuring a smooth and engaging start to their JustPark journey.
- Migrate clients efficiently to new platforms, ensuring a smooth transition throughout their JustPark journey.
- Provide clients with training, education, and ongoing updates on tools and performance to ensure clients maximise value from the platform.
- Support clients in managing pricing and inventory effectively to drive utilisation and satisfaction.
- Work with clients to resolve driver-related issues and operational challenges related to the on-site offering.
- Monitor client health, proactively identifying risks and implementing strategies to mitigate them.
- Manage client escalations effectively, working cross-functionally to achieve timely resolution.
Operational Excellence & Project Management
- Implement and continuously improve operational processes across the client portfolio to ensure high-quality output and efficiency.
- As part of our wider Operations team, you may own key operational areas, such as coordination of client signage and management of Penalty Charge Notice (PNC) enquiries.
- Drive process improvement initiatives to streamline workflows, enhance client outcomes, and improve internal collaboration.
- Project manage large-scale client change initiatives, ensuring plans are executed on time and to a high standard.
- Communicate project plans, progress, and outcomes clearly to both internal stakeholders and external clients.
Cross-Functional Collaboration
- Partner closely with Account Management, Sales, Finance, Product, Engineering, and Customer Support teams to deliver seamless client experiences.
- Provide client insights to Product and Engineering to inform platform improvements.
- Work with Finance and Sales to ensure accurate operational inputs (e.g., pricing structures, billing accuracy).
- Act as an advocate for client needs at a higher level, ensuring the client perspective is represented in decision-making.
Operational & Professional Capabilities
- 5 years + demonstrable experience in operational client management, process improvement, and high-quality service delivery.
- Proven ability to design, implement, and optimise workflows to achieve efficiency and consistency.
- Ability to track, analyse, and proactively manage client health and address risks.
- Strong capability to diagnose complex issues and drive resolution across multiple teams.
- Excellent cross-functional working skills, with the ability to influence and partner effectively.
- Experience in executing strategies for customer success to improve client outcomes and drive adoption.
- Strong ability to identify trends, risks, and opportunities for improvement through data-driven insights.
- Excellent communication skills, with the ability to deliver clear updates, project plans, and act as an advocate for customer needs internally and externally.
- Confident handling escalations, ensuring structured resolution in collaboration with internal teams.
- 2+ years experience with Gsuite Salesforce (SFDC) and PlanHat (or other Customer Success Platforms) is advantageous.
Recharge your batteries
- Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with the option to choose your preferred meal or cuisine every day.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit to use for eye tests a year.
- Free O2 concert tickets through our partnership with The O2.
- £50 parking credit per month to use via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave.
- Help finding great childcare, with funded hours via Koru Kids.
- Competitive pension offering with standard and salary sacrifice pension options.
- Quarterly away days with the whole UK team - we all go off-site each quarter to celebrate our achievements.
- Quarterly team social budget to recharge and bond with your team.
- Lots of social activities and celebrations on our gorgeous rooftop in King’s Cross.
Senior Client Operations Manager in City of London employer: Justpark
Contact Detail:
Justpark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your problem-solving skills and how you can contribute to operational excellence at JustPark.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Client Operations Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Operations Manager role. Highlight your experience in operational client management and process improvement, as these are key aspects of the job. We want to see how your skills align with our mission at JustPark!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate advanced problem-solving abilities, especially when it comes to cross-functional collaboration. Let us know how you’ve made a difference!
Communicate Clearly: Your written communication skills are crucial for this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate candidates who can convey their ideas effectively, just like we do with our clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at JustPark!
How to prepare for a job interview at Justpark
✨Know the Company Inside Out
Before your interview, make sure you understand JustPark's mission and how it operates in both B2B and B2C spaces. Familiarise yourself with their platform and recent developments in the parking industry. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Operational Expertise
As a Senior Client Operations Manager, you'll need to demonstrate your operational skills. Prepare examples of how you've improved processes or managed client relationships in the past. Be ready to discuss specific metrics that highlight your success in driving efficiency and client satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of complex issues you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on cross-functional collaboration and client outcomes.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully. This will demonstrate your ability to advocate for clients and collaborate with various teams.
