Technical Client Operations Manager

About JustPark

JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.

About the role

As a Technical Client Operations Manager, you’ll be managing the operational delivery of JustPark's UK managed location portfolio, ensuring exceptional experiences for both clients and drivers. You’ll own the end-to-end operational performance of UK client portfolios, drive process and tooling improvement, and lead cross-functional projects that directly contribute to commercial and operational excellence.

Key Responsibilities

• Operational Leadership & Client Management: Own end-to-end operational performance across the UK B2B, B2G, and leased site client portfolio, acting as an escalation point for complex or high-value client issues. Independently manage senior client and partner relationships, representing JustPark's operational capability with credibility and confidence. Lead the delivery of High Tier (T0 & T1) client onboarding, offboarding, and ongoing operational support. Accountable for quality, speed, and client satisfaction outcomes. Own and drive SLA performance across the team, identifying trends, root causes, and corrective actions.
• Process Design & Tooling: Own the design, documentation, and continuous improvement of standard operating procedures across all UK operational workflows. Identify opportunities to automate repeatable tasks and drive efficiency, focusing on leveraging AI tooling. Actively contribute to the build and iteration of internal tooling, working in conjunction with our Product and Engineering teams to specify, test, and roll out operational tools that reduce manual effort and improve accuracy.
• Projects & Continuous Improvement: Own and project manage strategic operational initiatives from scoping through to delivery, including large-scale migrations, bulk onboarding programmes, and system integrations. Define and track project KPIs, reporting progress and outcomes to the Head of Commercial Operations and wider leadership. Proactively challenge existing ways of working, bringing forward data-led recommendations to improve operational performance, reduce time to onboard, and increase client satisfaction.
• Systems & Technical Expertise: Serve as the team's deepest systems expert, confident troubleshooting platform issues at pace. Educate and upskill clients and internal colleagues on how to get the best from JustPark's products and operational processes. Know when and how to elevate complex technical issues to Engineering or Product, providing well-structured briefs that accelerate resolution.
• Team & Stakeholder Collaboration: Provide operational direction, coaching, and constructive feedback to Associate team members, supporting their development and day-to-day performance. Build and maintain strong cross-functional relationships with Account Management, Sales, Finance, Customer Service, Product, and Engineering, independently driving alignment where needed.

Qualifications & Requirements

• 5+ years' experience in a client operations, client success, or technical account management role – ideally in a fast-paced, multi-client, platform-based environment.
• Willingness to participate in a rotated weekend on-call rota – essential for this role.
• Proven track record of owning and delivering operational or process improvement projects independently, end to end.
• Technically confident – able to understand, explain, and troubleshoot a SaaS platform without relying on others for basic product questions.
• Strong data literacy – makes decisions based on data, builds and interprets operational reporting, and uses insight to drive recommendations.
• Excellent written and verbal communicator, able to engage credibly with senior clients, partners, and internal leadership.
• Demonstrated ability to design and document operational processes, with a focus on automation and scalability.
• Confident delegator with experience providing constructive feedback and supporting the development of junior colleagues.
• Self-driven, intellectually curious, and comfortable with ambiguity – able to identify what needs to be done and act without close direction.
• Experience with Google Workspace, Microsoft Office required, Operational, CSP and CRM tooling highly desirable.
• Think like a driver – whilst not essential, being a driver is advantageous.

Recharge your batteries

• Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
• Free lunch on all office days via Feedr with daily meal choice.
• Free snacks & drinks on all office days.

Investment in you and your wellbeing

• Private Medical Insurance with Vitality.
• Life assurance through YuLife.
• £25 credit for eye tests per year.
• Free O2 concert tickets through our partnership with the O2.

Simplifying journeys so you can breathe easier

• £50 parking credit per month via JustPark.
• Cycle-to-work salary sacrifice scheme.
• EV salary sacrifice car scheme via Octopus Energy.

We look out for your family

• Enhanced parental leave with 6-month enhanced maternity leave and 4 weeks fully-paid paternity leave.
• Help finding great childcare with funded hours via Koru Kids.

Look after the pennies

• Competitive pension offering with standard and salary sacrifice options.

Success is best when it's shared

• Quarterly away days with the whole UK team.
• Quarterly team social budget.
• Social activities and celebrations on our gorgeous rooftop in King's Cross.