At a Glance
- Tasks: Manage client operations and enhance the parking experience for drivers and businesses.
- Company: Join JustPark, a leader in simplifying parking solutions across the UK.
- Benefits: Enjoy generous holidays, free lunches, and wellness perks like private medical insurance.
- Other info: Collaborative culture with excellent career growth and fun team activities.
- Why this job: Be part of a dynamic team transforming the parking industry with innovative technology.
- Qualifications: 5+ years in client operations; strong communication and technical skills required.
The predicted salary is between 50000 - 60000 £ per year.
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About the role
As a Technical Client Operations Manager, you’ll be managing the operational delivery of JustPark's UK managed location portfolio, ensuring exceptional experiences for both clients and drivers. You’ll own the end-to-end operational performance of UK client portfolios, drive process and tooling improvement, and lead cross-functional projects that directly contribute to commercial and operational excellence.
Key Responsibilities
- Operational Leadership & Client Management: Own end-to-end operational performance across the UK B2B, B2G, and leased site client portfolio, acting as an escalation point for complex or high-value client issues. Independently manage senior client and partner relationships, representing JustPark's operational capability with credibility and confidence. Lead the delivery of High Tier (T0 & T1) client onboarding, offboarding, and ongoing operational support. Accountable for quality, speed, and client satisfaction outcomes. Own and drive SLA performance across the team, identifying trends, root causes, and corrective actions.
- Process Design & Tooling: Own the design, documentation, and continuous improvement of standard operating procedures across all UK operational workflows. Identify opportunities to automate repeatable tasks and drive efficiency, focusing on leveraging AI tooling. Actively contribute to the build and iteration of internal tooling, working in conjunction with our Product and Engineering teams to specify, test, and roll out operational tools that reduce manual effort and improve accuracy.
- Projects & Continuous Improvement: Own and project manage strategic operational initiatives from scoping through to delivery, including large-scale migrations, bulk onboarding programmes, and system integrations. Define and track project KPIs, reporting progress and outcomes to the Head of Commercial Operations and wider leadership. Proactively challenge existing ways of working, bringing forward data-led recommendations to improve operational performance, reduce time to onboard, and increase client satisfaction.
- Systems & Technical Expertise: Serve as the team's deepest systems expert, confident troubleshooting platform issues at pace. Educate and upskill clients and internal colleagues on how to get the best from JustPark's products and operational processes. Know when and how to elevate complex technical issues to Engineering or Product, providing well-structured briefs that accelerate resolution.
- Team & Stakeholder Collaboration: Provide operational direction, coaching, and constructive feedback to Associate team members, supporting their development and day-to-day performance. Build and maintain strong cross-functional relationships with Account Management, Sales, Finance, Customer Service, Product, and Engineering, independently driving alignment where needed.
Qualifications & Requirements
- 5+ years' experience in a client operations, client success, or technical account management role – ideally in a fast-paced, multi-client, platform-based environment.
- Willingness to participate in a rotated weekend on-call rota – essential for this role.
- Proven track record of owning and delivering operational or process improvement projects independently, end to end.
- Technically confident – able to understand, explain, and troubleshoot a SaaS platform without relying on others for basic product questions.
- Strong data literacy – makes decisions based on data, builds and interprets operational reporting, and uses insight to drive recommendations.
- Excellent written and verbal communicator, able to engage credibly with senior clients, partners, and internal leadership.
- Demonstrated ability to design and document operational processes, with a focus on automation and scalability.
- Confident delegator with experience providing constructive feedback and supporting the development of junior colleagues.
- Self-driven, intellectually curious, and comfortable with ambiguity – able to identify what needs to be done and act without close direction.
- Experience with Google Workspace, Microsoft Office required, Operational, CSP and CRM tooling highly desirable.
- Think like a driver – whilst not essential, being a driver is advantageous.
Recharge your batteries
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year).
- Free lunch on all office days via Feedr with daily meal choice.
- Free snacks & drinks on all office days.
Investment in you and your wellbeing
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit for eye tests per year.
- Free O2 concert tickets through our partnership with the O2.
Simplifying journeys so you can breathe easier
- £50 parking credit per month via JustPark.
- Cycle-to-work salary sacrifice scheme.
- EV salary sacrifice car scheme via Octopus Energy.
We look out for your family
- Enhanced parental leave with 6-month enhanced maternity leave and 4 weeks fully-paid paternity leave.
- Help finding great childcare with funded hours via Koru Kids.
Look after the pennies
- Competitive pension offering with standard and salary sacrifice options.
Success is best when it's shared
- Quarterly away days with the whole UK team.
- Quarterly team social budget.
- Social activities and celebrations on our gorgeous rooftop in King's Cross.
Technical Client Operations Manager employer: JustPark Limited
JustPark is an exceptional employer that prioritises employee well-being and professional growth, offering a generous holiday policy of up to 38 days a year, private medical insurance, and unique perks like free lunches and parking credits. Our vibrant work culture fosters collaboration and innovation, with ample opportunities for career development in a fast-paced environment, all while being located in the heart of King's Cross, a hub of creativity and connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Client Operations Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JustPark Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JustPark Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Client Operations Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JustPark Limited:Your cover letter is your chance to shine! Tell us why you want to work at JustPark Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JustPark Limited!
How to prepare for a job interview at JustPark Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
