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For Companies At a Glance
- Tasks: Conduct user research to improve public services and collaborate with diverse teams.
- Company: Join Justice Digital, a forward-thinking team dedicated to impactful public service.
- Benefits: Flexible working hours, generous leave, and a £1k learning budget for personal growth.
- Why this job: Make a real difference in people's lives through user-centred design and research.
- Qualifications: Experience in qualitative research methods and a passion for user advocacy.
- Other info: Enjoy a supportive community and excellent career development opportunities.
The predicted salary is between 42914 - 46182 £ per year.
Location: National
Closing Date: 28th January 2026
Interviews: expected 11th February onwards
Grade: SEO
Salary: National: £42,914 - £46,182; London: £49,325- £53,081
Working pattern: full time, part-time, flexible working
Contract Type: Permanent
Vacancy number: 13916
We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.
The Role
We’re recruiting for User Researchers here at Justice Digital to be part of our warm and collaborative product teams, in the following area: Legal Aid Agency (LAA). This role aligns against User Researcher from the Government Digital and Data Framework. We’re looking for User Researchers who want to make a difference by working on public services that really matter.
You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services. We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working.
Key Responsibilities:
- Plan, conduct, analyse and communicate research
- Ensure the inclusion of different types of users in research activities
- Effectively communicate research findings within project teams, and share findings with other relevant stakeholders
- Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs
- Contribute to building our user research and user centred design community, by developing our practice and ways of working.
If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
- Staff have 10% time to dedicate to develop & grow.
- Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024.
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave.
- Wellbeing support including access to the Calm app.
- Bike loans up to £2500 and secure bike parking (subject to availability and location).
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
Person Specification
Essential
- Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved.
- Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions.
- Ensuring research and insights support the iterative development of a service/product.
- Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research.
- Building effective working relationships with a team and stakeholders.
- Managing personal data, including following security and consent processes.
- Willingness to be assessed against the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
How to Apply
Candidates must complete the full application form, and include CV and a statement of suitability (750 words max), which describes how you meet the requirements set out below, from the essential criteria:
- The statement of suitability should outline your experience and suitability, in no more than 250 words per section, against the following 3 criteria (750 words max).
- Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved.
- Ensuring research and insights support the iterative development of a service/product.
- Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research.
Should we receive a high volume of applications, a pre-sift based on ‘User research methods’ will be conducted prior to the sift.
Application Guidance
Please access the following link for guidance on how to apply and how to complete a Personal Statement.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Changing and improving
- Communicating and influencing
- Working together
- Managing a quality service
- Delivering at pace
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference, which will include a user research task, given in advance of the interview.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made.
Use of Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact.
User Researcher employer: Justice Digital
Contact Detail:
Justice Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Justice Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common user researcher questions. Think about how you can showcase your experience with qualitative and quantitative methods. We want to see your passion for user-centred design!
✨Tip Number 3
Show off your research skills in the interview! Bring examples of past projects where you’ve made a real impact. Highlight how you’ve included diverse users in your research – it’s all about that inclusivity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your application perfectly.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what being a User Researcher at Justice Digital involves. Dive into the job description and think about how your skills and experiences align with the key responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Craft Your Statement of Suitability: Your statement of suitability is your chance to shine! Make sure to clearly outline your experience against the three criteria mentioned in the job description. Use separate paragraphs for each section and keep it concise – remember, we want to see how you meet our needs without waffling on!
Show Off Your Research Skills: We’re looking for someone who knows their research methods inside out. Highlight your qualitative and quantitative experience, and don’t forget to mention how you’ve used these methods to support product development. We want to see how you advocate for users and make evidence-based decisions!
Apply Through Our Website: When you’re ready to submit your application, make sure you do it through our website. It’s the best way to ensure your application gets to us safely and quickly. Plus, you’ll find all the info you need right there to help you along the way!
How to prepare for a job interview at Justice Digital
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you select the right method for different problems, as this will show your understanding of user research and its application.
✨Showcase Your User Advocacy
Prepare examples that demonstrate how you've advocated for users in past projects. Highlight instances where your insights influenced decision-making, as this aligns perfectly with the role's focus on user-centred design.
✨Communicate Clearly
Practice articulating your research findings in a clear and engaging manner. You’ll need to effectively communicate with multidisciplinary teams, so being able to share insights succinctly is key to making an impact.
✨Emphasise Collaboration
Be ready to discuss how you’ve built effective working relationships with team members and stakeholders. This role requires collaboration with designers, product managers, and developers, so showcasing your teamwork skills will be crucial.
