At a Glance
- Tasks: Build trusted relationships and engage stakeholders to enhance digital services.
- Company: Join the Ministry of Justice's innovative Digital Compliance team.
- Benefits: Enjoy flexible working, generous leave, and a £1k learning budget.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by improving digital services for diverse communities.
- Qualifications: Strong communication skills and experience in stakeholder engagement required.
Location: National
Closing Date: 30th September
Interviews: w/c 19th October
Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £49,325 - £53,081 National: £42,914 - £46,182
Working pattern: Full-time, Part-time, Flexible working
Contract Type: Permanent
Number of vacancies: 3
Vacancy number: 22154
We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP. Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU.
The Role
We’re recruiting for three Stakeholder Engagement Managers here at Justice Digital, Data and Science, within the Digital Compliance team. Digital Compliance brings together specialist teams that help Justice Digital, Data and Science deliver secure, accessible, resilient and well-governed digital services. Each team has its own expertise, users, stakeholders and ways of working, and effective stakeholder relationships are essential to making those services work well.
As a Stakeholder Engagement Manager, you will be embedded across at least two Digital Compliance teams as their dedicated stakeholder engagement partner. You will work closely with technical specialists to understand their services, the people who use or are affected by them, and the barriers that can prevent effective engagement or adoption.
You will turn stakeholder insight into practical engagement plans, build trusted relationships, facilitate meaningful two-way engagement and help specialist teams explain complex services clearly. Communications, events, communities and content are important tools within the role, but the core purpose is to build relationships, increase understanding and enable the effective use of Digital Compliance services.
You will work within a hub-and-spoke model led by the G7 Stakeholder Engagement Lead. The Lead sets the strategy, operating model, standards and cross-cutting priorities for the function; Stakeholder Engagement Managers translate that direction into locally relevant activity for their embedded teams and feed insight back into the wider function.
Inclusive and accessible working is a core expectation. Our teams are accustomed to accessible ways of working, and you will be expected to maintain that standard in meetings, workshops, events, content and everyday collaboration, considering different communication, access and processing needs from the outset.
You’ll receive a range of excellent benefits when you join our department, including:
- A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
- 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.
- Employees are allocated 10% of their working time for personal and professional development.
- A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Key Responsibilities
- Build trusted relationships
- Become an embedded stakeholder engagement partner within assigned Digital Compliance teams, developing a strong understanding of their services, priorities and ways of working.
- Build trusted relationships with subject matter experts, delivery teams, service owners, senior stakeholders and other key audiences.
- Work proactively with teams to identify stakeholder engagement needs early and provide practical advice throughout the delivery lifecycle.
- Represent the needs and priorities of assigned teams within the wider Stakeholder Engagement function.
- Identify key stakeholder groups and understand their needs, priorities, behaviours, barriers and preferred ways of engaging.
- Gather insight through stakeholder conversations, feedback, engagement data and learning from previous activity.
- Use this insight to shape engagement plans, messages, channels and approaches that are relevant and proportionate.
- Develop and deliver engagement plans that support projects, services, standards, policy, assurance activity and organisational change.
- Design and facilitate workshops, stakeholder sessions, communities, webinars, events and other opportunities for meaningful two-way engagement.
- Support teams to improve awareness, understanding, confidence and adoption of their services, standards and guidance.
- Translate complex or technical information into clear, accurate and meaningful content for different audiences.
- Build and support communities and networks that encourage collaboration, knowledge sharing and shared problem-solving.
- Help leaders and specialist teams build confidence and capability in engaging effectively with their stakeholders.
- Share learning, insight and successful approaches with other Stakeholder Engagement Managers and the G7 Lead.
- Create clear, accessible and inclusive engagement materials that meet accessibility standards.
- Plan meetings, workshops, events and engagement activity so people can participate in different ways.
- Agree proportionate measures of success based on the purpose and intended outcome of engagement.
- Use feedback, stakeholder insight, participation and follow-up activity to understand what is working.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
- Experience planning and delivering stakeholder engagement activity that supports wider team or organisational priorities.
- Strong stakeholder management and influencing skills, with experience building trusted relationships across technical, non-technical and senior audiences and navigating different needs and priorities.
- Excellent communication skills, with the ability to quickly understand complex or technical information and translate it into clear, relevant and accessible engagement for different audiences.
- Experience planning and facilitating meaningful two-way engagement, such as workshops, events, communities, networks or stakeholder sessions, and using insight, evidence and feedback to improve approaches.
- The ability to manage competing priorities across different teams, work independently and adapt quickly to new subject areas, team cultures and stakeholder needs.
- A practical understanding of inclusive and accessible working, including how to consider different access, communication and information-processing needs and remove barriers to participation.
- Willingness to be assessed against the requirements for BPSS clearance.
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
How to Apply
In Justice Digital, Data and Science, we recruit using the Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.
Stage 1 - Application and sift:
- A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
- A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken.
Stage 2 - Interviews:
Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams.
Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, Communicating and influencing will be applied as the primary lead criterion to determine the final merit order.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
Use of Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk
Stakeholder Engagement Manager employer: Justice Digital
Justice Digital, Data and Science is an exceptional employer that prioritises employee well-being and professional growth. With a generous pension scheme, flexible working arrangements, and a strong commitment to personal development, employees are empowered to thrive in a supportive and collaborative environment. This role offers the unique opportunity to engage in meaningful work that directly contributes to improving justice outcomes while being part of a diverse and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder Engagement Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Justice Digital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Justice Digital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Stakeholder Engagement Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Justice Digital:Your cover letter is your chance to shine! Tell us why you want to work at Justice Digital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Justice Digital!
How to prepare for a job interview at Justice Digital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
