Senior Accessibility Specialist (User Research)

Location: National

Closing Date: 21st September 2026

Interviews: Week commencing 5th October 2026

Grade: G7

Salary: National: £58,511 - £65,329 London: £63,343 - £70,725

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 21930

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP.

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU.

The Role

We’re recruiting for a Senior Accessibility Specialist here at Justice Digital, Data and Science to be part of our warm and collaborative Digital Accessibility team, in the Delivery Governance Office. In the Digital Accessibility team, we work as a cross-cutting team, supporting the wider department. To collaborate with them in building accessible digital products and services, we partner with teams to provide ongoing support or we deliver a specific accessibility consultancy service. To spread accessibility knowledge throughout the MoJ, we create and run accessibility courses, write and distribute guidance and host an Accessibility Champions network.

We’re a multi-disciplinary, distributed team who work on a hybrid basis. Whilst we do work independently, we have regular sessions to plan the workload and review past work. We value wellbeing and work life balance, making sure each team member is supported by having regularly discussions around ideas and feedback. L&D is important to us, and we regularly attend conferences together. We value kindness, curiosity and continuous learning, and create space for people to grow their expertise and influence at scale.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

Key Responsibilities

• Setting and sharing best practice for inclusive accessibility user research, by writing guidance, running training and creating workshops.
• Influencing and advising on inclusive user testing approaches with user researchers.
• Building relationships with the user research community and stakeholders across the justice landscape to raise the profile of accessibility (including both people in technical and non-technical roles).
• Liaising with recruitment specialists to recruit users access needs.
• Providing guidance and support for user research colleagues around the ethics of working with proxy users and use of AI in user research relating to accessibility.
• Setting up and managing ethical accessibility panels within the organisation.
• Running our Accessibility bars and accessibility persona sessions.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Experience conducting User Research with users with access needs.
• Ability to create guidance and training to upskill colleagues on how to conduct inclusive user research.
• Ability to build relationships with digital colleagues across the organisation, including the user research community.
• Ability to build relationships with stakeholder groups, including charities, and disability networks.
• Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together.

How to Apply

In Justice Digital, Data and Science, we recruit using the Success Profiles Framework. We shall assess a combination of your Experience and Behaviours during the assessment process.

Stage 1 - Application and sift:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.

• Experience conducting User Research with users with access needs.
• Ability to create guidance and training to upskill colleagues on how to conduct inclusive user research.
• Ability to build relationships with digital colleagues across the organisation, including the user research community.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience and the following Behaviours:

• Communicating and influencing
• Working together
• Managing a quality service
• Seeing the big picture

As part of your interview, you will be asked to deliver a presentation that assesses the Seeing the Big Picture behaviour. Further details will be provided if successful at sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the Working Together behaviour will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk