SAP Business Objects Report Writer

Location: National

Closing Date: 22nd February 2026

Interviews: W/C 9th March 2026

Grade: HEO

Salary: National: £35,335 - £37,847 London: £40,014 - £42,859

Working pattern: full-time, part-time, flexible working

Contract Type: 12- or 24-month Fixed Term Contract

Vacancy number: 14656

We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.

The Role

We’re recruiting for SAP Business Objects Report Writers here at Justice Digital, to be part of our warm and collaborative HM Prison & Probation Service team. We’re looking for talented and tenacious people to join our digital team to take the lead in creating world-class services in the justice system. We use cutting-edge agile software development approaches to make rapid but meaningful improvements to public services that live up to the unique challenges of MoJ's responsibility to society.

We support a suite of reporting applications used across HMPPS, which are mission critical to each business. These applications need to be supported, and holders of these roles are responsible for supporting and managing the applications. The National Applications Reporting Team is a 2nd line resolver group. It is also customer facing, with users able to access the team resources and expertise directly. The team is responsible for the end-to-end reporting solution. This includes the development, management and deployment of releases, incident management, centralised reporting, and technical application upgrades.

Key Responsibilities:

• Incident Management: Manage incidents for the Live Service reporting resolver group(s) in line with Operational Level Agreements. Resolve Incidents using knowledge of the HMPPS applications, supported functions and Business Objects reporting tool. Allocate incidents to specialist personnel within the team where appropriate. Actively monitor delegated cases, obtain progress reports, and see through to resolution. Produce Service Desk workaround documents for appropriate incidents. Liaise with key stakeholders to seek continual service improvements within the incident management function; review Service Desk scripts, ensure that key information is captured by the agents whilst ensuring call times are kept to a minimum. Engage with the service provider representatives to ensure they are delivering resolutions as specified in the joint agreement and to the needs of the business. Measure and report on the performance of the Live Service Reporting Incident Management Function.
• Change and Release: Design and build web intelligence reports to support the HMPPS applications. Reports are to adhere to agreed business standards and include technical specification documentation. Test reports, universe design changes and specifications produced as part of the business change process. Detailed test exit reports including scenario-based testing are to be produced. Actively plan, document, and manage changes and releases. Plan, manage, document, and deliver releases through the release cycle to deployment into the various live environments.
• Risk Management: Identify risks within key areas of Live Service Reporting. Produce methods for mitigating risks and work with Live Service reporting management to implement measures.
• Continual Service Improvement (CSI): Organise, plan, manage and contribute to CSI improvement projects, including the Centralised Reporting Project, Report consolidation exercise and upgrade or replacement of Business Objects.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Staff have 10% time to dedicate to develop & grow.
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
• Bike loans up to £2500 and secure bike parking (subject to availability and location).
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Experience in managing data, including following security and consent processes.
• Ability to build effective working relationships with a team and stakeholders.
• IT literate - with good working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook) or equivalent.
• Experience and knowledge in one or more of the following:

• Using SQL or associated data manipulation tools.
• HMPPS Applications - National Delius, OASys, Prison NOMIS.
• SAP Business Objects Reporting Software (including Business Objects Web Intelligence), or equivalent reporting platforms.
• Business Objects universe design.
• Understanding or working experience of Information Technology Information Library (ITIL), Agile methodology or other IT Service Delivery or Project Management skills and frameworks.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together.

How to Apply

Candidates must submit a CV and a cover letter with a maximum of 750 words, which describes how your skills and experience meet the requirements set out in the below criteria:

• Experience in one or more of the following:

• Knowledge and experience of using SQL or associated data manipulation tools.
• HMPPS Applications - National Delius, OASys, Prison NOMIS.
• SAP Business Objects Reporting Software (including Business Objects Web Intelligence), or equivalent reporting platforms.
• Experience or awareness of Business Objects universe design (250 words).
• Experience in managing data, including following security and consent processes (250 words).
• Ability to build effective working relationships with a team and stakeholders (250 words).

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: Working Together, Managing a Quality Service.

A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift will be conducted before the sift based on:

• Experience in one or more of the following:

• Knowledge and experience of using SQL or associated data manipulation tools.
• HMPPS Applications - National Delius, OASys, Prison NOMIS.
• SAP Business Objects Reporting Software (including Business Objects Web Intelligence), or equivalent reporting platforms.
• Experience or awareness of Business Objects universe design.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact.