Operations Manager

Location: National

Closing Date: 3rd February

Interviews: w/c 19th February

Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London £49,325 - £55,900 which may include an allowance up to £6,575; National £42,914 - £46,182

Working pattern: Full-time, part-time, flexible working

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.

The Role

We’re recruiting for an Operations Manager here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure & Security Operations (DISO) team. This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.

The Network Operations Manager works alongside the Senior Operations Managers and is responsible for overseeing the daily operations of the organisation’s network infrastructure ensuring it is reliable, secure and efficient. This role involves leading a team of engineers, monitoring network performance, resolving issues and implementing strategies to improve service delivery and meet business goals.

This role at MoJ is a crucial role in day-to-day network operations, and straddles maintaining Live Network Services with longer term relationship building and improvement activities. This role acts as an important link between the strategic aims of senior managers with the detail required for day-to-day achievement of performance targets.

Key Responsibilities:

• Performance monitoring: Oversee network performance, ensuring issues and incidents are addressed promptly and efficiently and resolved to SLA.
• Issue resolution: Troubleshoot and resolve operational challenges to maintain network uptime and efficiency.
• Data Analysis: Analyse performance data to identify trends, address challenges and drive improvements.
• Strategic implementation: Work with senior managers to implement new strategies that enhance service delivery and achieve business objectives.
• Security and Compliance: Enforce and support security procedures to protect the network infrastructure.
• Review of service requests and quotes from our suppliers and ensuring they are offering value for money and meet our requirements.
• Stakeholder Management: Manage relationships with internal and third-party suppliers attending Performance Service Reviews representing network operations.
• Team management: Line management of staff to ensure high-quality operational support is provided.
• CMDB Management - maintain an accurate inventory of all network assets and their relationships.
• Problem Analysis - perform root cause analysis on recurring network issues and implement permanent solutions.
• Major Incident Review participate in MIR’s to assist with investigating root cause and lessons learnt.

You will be involved in Operational Delivery initiatives to ensure network operations is represented and the support model is fit for purpose. As a key representative of the Networks Operations team, you will act as a central point of oversight and coordination for all activities that ensure the network runs efficiently, securely and reliably.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Staff have 10% time to dedicate to develop & grow.
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave.
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT.
• Bike loans up to £2500 and secure bike parking (subject to availability and location).
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• IT Service Reporting - use data analytics skills to make decisions that enhance business performance.
• Service Focus see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge demonstrate an industry standard understanding of how to implement the framework into numerous environments.
• Stakeholder Relationship management - manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured.
• Strategic thinking - work within a strategic context and communicate how activities meet strategic goals; contribute to the development of strategy and policies.
• Technical Understanding understand the core technical concepts related to the role, and apply them with guidance.
• Continual Service Improvement - help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
• Ownership & Initiative - take accountability for issues that occur and be proactive in searching for potential problems, always striving to achieve excellent user outcomes.

Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

How to Apply

Application form stage assessment: Candidates must submit a CV and Personal Statement. Your Personal Statement (no more than 750 words) should outline your experience and skills, giving clear examples of work undertaken. It should address the following 5 criteria listed below, using a separate paragraph for each.

• IT Service Reporting - use data analytics skills to make decisions that enhance business performance.
• Service Focus see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
• Service management framework knowledge demonstrate an industry standard understanding of how to implement the framework into numerous environments.
• Technical Understanding understand the core technical concepts related to the role, and apply them with guidance.
• Ownership & Initiative - take accountability for issues that occur and be proactive in searching for potential problems, always striving to achieve excellent user outcomes.

A diverse panel will review your application against the 5 criteria listed above. Please note applications submitted without a Personal Statement will not be considered.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift: Service Focus see the bigger picture by taking groups of services and investigating how to get the best of underlying services.

Interview stage assessment: Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess a combination of your Experience and Technical Skills (detailed in the Person Specification) along with the following Behaviours at interview: Working Together, Managing a Quality Service, Changing and Improving, Delivering at Pace.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence: Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Terms & Conditions: Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact.