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- Tasks: Join our Video team as an Associate Delivery Manager, ensuring smooth project delivery and team collaboration.
- Company: Be part of Justice Digital, a forward-thinking tech team supporting 95,000 devices across the UK.
- Benefits: Enjoy flexible working, a £1k learning budget, generous leave, and wellbeing support.
- Why this job: Make a real impact in a supportive environment that values diversity and continuous improvement.
- Qualifications: Experience with Agile and Lean practices, strong communication skills, and a passion for teamwork.
- Other info: Hybrid working model available; apply with your CV and a personal statement.
The predicted salary is between 41463 - 45276 £ per year.
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Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £41,463 – £45,276 (which may include an allowance of up to £462)
London: £47,657 – £52,040 (which may include an allowance of up to £418)
Working pattern: full-time, part-time, flexible working
Contract Type: Permanant
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Delivery Manager here at Justice Digital, to be part of our warm and collaborative Video team within Technology Services.
The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.
Delivery Managers ensure teams have the right environment to deliver the vision, products and services, iteratively and ensure the team collaborates, communicates and focuses on what is most important. They work at the heart of teams to provide direction within a service or programme.
This role aligns against Associate Delivery Manager from the Government Digital and Data Framework
Delivery Managers are accountable for building, motivating, supporting and facilitating teams as well as removing obstacles and blockers that get in their way. They challenge approaches inside and outside of the team they are working with and facilitate a focus on the outcome.
Delivery Managers have a deep understanding of agile and lean practices and make judgements on the use of appropriate tools and techniques for their environment. They proactively manage dependencies, identify and manage priorities, overcome obstacles and get the best value against constraints. Delivery Managers may manage risks, budgets and people.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Build and maintain teams, ensuring they are motivated, collaborating and working well.
Identify obstacles and help the team to overcome them.
Focus the team on what is most important to the delivery of products and services.
Encourage and facilitate continuous improvement of the delivery team.
Coach and mentor both team members and others to apply the most. appropriate agile and lean tools and techniques
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
Some offices may have a subsidised onsite Gym.
Person Specification
Technical understanding of ONE of the Technology Services.
Agile and Lean Practices – Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.
Communicating between the technical and non-technical – Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.
Maintaining delivery momentum – Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
Making the process work – Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.
Planning – Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.
Team dynamics and collaboration – Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.
Willingness to be assessed against the requirements for BPSS clearance
We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit both a CV and a Personal Statement (up to 750 words) which describes how you meet the below requirements:
Agile and Lean Practices – Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.
Maintaining delivery momentum – Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
Planning – Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
Communicating and Influencing
Delivery at pace
Managing a quality service
See the big picture
Working together
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on the below criteria will be conducted before the sift:
Technical understanding of ONE of the Technology Services.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
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Associate Delivery Manager employer: Justice Digital
Contact Detail:
Justice Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Delivery Manager
✨Tip Number 1
Familiarise yourself with agile and lean practices, as these are crucial for the Associate Delivery Manager role. Consider joining online forums or local meetups to discuss these methodologies with others in the field.
✨Tip Number 2
Network with current or former employees of Justice Digital to gain insights into their team dynamics and culture. This can help you understand what they value in a candidate and how you can align your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've facilitated team collaboration and overcome obstacles in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends in technology services and delivery management. This knowledge will not only help you during interviews but also demonstrate your commitment to continuous improvement and learning.
We think you need these skills to ace Associate Delivery Manager
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and requirements of the Associate Delivery Manager position. Tailor your application to highlight how your skills and experiences align with the key responsibilities outlined in the job description.
Craft a Strong Personal Statement: Your personal statement is crucial. Use it to demonstrate your understanding of Agile and Lean practices, and provide specific examples of how you've applied these methodologies in previous roles. Make sure to address each requirement listed in the job description clearly and concisely.
Highlight Relevant Experience: In your CV, focus on relevant experience that showcases your ability to manage teams, facilitate delivery momentum, and handle complex planning tasks. Use bullet points for clarity and ensure that your achievements are quantifiable where possible.
Proofread and Edit: Before submitting your application, take the time to proofread and edit both your CV and personal statement. Look for grammatical errors, typos, and ensure that your documents are well-structured. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Justice Digital
✨Understand Agile and Lean Practices
Make sure you have a solid grasp of Agile and Lean methodologies. Be prepared to discuss how you've applied these practices in previous roles, and be ready to share examples of how you've encouraged experimentation and adaptation within teams.
✨Communicate Effectively
Since the role involves liaising between technical and non-technical stakeholders, practice articulating complex ideas in simple terms. Think about past experiences where you've successfully managed expectations and facilitated difficult discussions.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your ability to identify and overcome obstacles. Prepare examples of how you've maintained delivery momentum by addressing risks and dependencies, and how you've helped teams stay focused on their goals.
✨Showcase Team Dynamics and Collaboration
Highlight your experience in building and motivating teams. Discuss how you've created an environment that fosters collaboration and empowerment, and be prepared to share specific instances where you've dealt with team issues effectively.