At a Glance
- Tasks: Lead governance for retirement propositions, ensuring compliance and driving customer outcomes.
- Company: Join Just, a fast-growing company dedicated to improving lives in retirement.
- Benefits: Competitive salary, generous leave, private medical cover, and career progression opportunities.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact on customer experiences while developing your career in a supportive environment.
- Qualifications: Experience in governance within financial services and knowledge of Consumer Duty regulations.
The predicted salary is between 60000 - 75000 £ per year.
London – Hybrid Working
Contract: Permanent
Hours: Full time 35 hours
We have an exciting role within our Commercial and Propositions team as a Proposition Governance Lead, to focus on ensuring compliance with Consumer Duty and PROD4, and embedding a culture of accountability and continuous improvement.
Reporting to the Head of Governance & Technical, you will act as a champion for governance, keep processes sharp, deliver clear insights to senior stakeholders, and influence decisions that drive great customer outcomes.
About Just: We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Responsibilities:
- Apply the established governance framework for retirement propositions, ensuring compliance for the Retail Product Manufacturing unit, under Consumer Duty and PROD4. Ensure controls are followed, risks are escalated and decisions are documented.
- Independently assess product performance, customer outcomes, and governance data to identify trends, risks, and issues. Engage with stakeholders to develop solutions and escalate concerns with clear, evidence-based recommendations.
- Maintain and update the Proposition Development Procedure (PDP) and Proposition Governance Process (PGP), securing approvals within required timescales.
- Lead the annual Fair Value Assessments and Product Reviews for all Retail products, ensuring that these are completed within the required timescales.
- Monitor and interpret regulatory publications related to Consumer Duty and PROD4, assessing impacts and embedding best practice across Retail propositions and processes.
- Collaborate effectively across Retail and Group functions to gather insights with a continuous improvement mindset, enabling a deeper understanding of Retail Customer Outcomes.
- Act as a champion for Retail Governance processes within Retail and the wider business.
Skills and Experience:
- Experience working within a governance or technical team in the pensions, wider retirement market or within financial services.
- Comprehensive knowledge of Consumer Duty and PROD4 requirements for product manufacturers of insurance, lending, and investment products.
- Proven experience implementing or embedding Consumer Duty or similar governance frameworks.
- Ability to interpret regulations and translate them into practical governance controls and processes.
- Ability to summarise complex subjects for varying audiences.
- Able to engage and manage relationships with various stakeholders, including senior management.
- Excellent problem analysis and resolution skills.
- Proficiency in governance reporting tools, data analytics, and leveraging technology to improve governance processes and insights.
Our behaviours: At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you:
- A competitive salary, pension scheme and life assurance.
- 25 days annual leave plus an additional day on us for your birthday.
- Private medical cover and income protection, just in case.
- A generous and highly achievable bonus scheme.
- Opportunities to progress your career in-role and within the company.
- Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders.
- A variety of employee funded benefits available via our online benefits portal.
- Plus, several additional purchase options available for you and your loved ones.
Belonging at Just: Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Application details: Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Be Bold. Be Brilliant. Be Just.
Proposition Governance Lead / Consumer Duty Manager in London employer: Just
At Just, we are dedicated to helping people achieve a better later life, making us an exceptional employer for those looking to make a meaningful impact in the annuities sector. Our vibrant London-based team thrives on collaboration and innovation, offering a supportive work culture that prioritises employee growth through comprehensive benefits, including a competitive salary, generous leave, and opportunities for career progression. Join us in our mission to become the UK’s most loved retirement expert, where your contributions will directly enhance customer outcomes and shape the future of our annuity propositions.
StudySmarter Expert Advice🤫
We think this is how you could land Proposition Governance Lead / Consumer Duty Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Just. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Proposition Governance Lead / Consumer Duty Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Just.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Just's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Just
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Just.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Just will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Just employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
