At a Glance
- Tasks: Introduce our products to customers and provide exceptional service.
- Company: Join the HUB Group, part of a leading FTSE-250 company.
- Benefits: 28 days annual leave, amazing pension scheme, and private medical cover.
- Other info: Enjoy a hybrid work model and access to continuous learning opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25200 - 30800 £ per year.
Customer Introducer / Executive
Hours: 35 hours a week
Location: Belfast City
Are you looking for a new and exciting career? We are looking for ambitious Customer Introducers to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, good attention to detail, and are an empathetic listener who can adapt your style for the best outcome for our customers, come join us at The HUB Group.
Our Introducers are our first point of contact for our pre-engaged customers (not cold calling), giving them insight into our products and services that we offer to ensure it meets their needs - so a prompt, efficient and most importantly, a friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
This is a full-time, permanent position at 35 hours a week, Monday - Friday 9am-5pm, with one 12pm-8pm full week every 6 weeks. Initially, this is office-based; however, once the probation period is complete, the role is then offered on a hybrid model (50% in the office).
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company), we are focused on finding the right financial solutions for people approaching or in retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement, and funding long-term care. We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, but you will also be provided with technical and skills development training and have access to on-demand learning and opportunities to upskill within your career field or multiskill into another part of the business.
What can we offer you?
- 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
- Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution.
- Private Medical Cover, Income Protection and Life Assurance.
- Learning and Development opportunities - including access to LinkedIn Learning.
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
- Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more.
More About What You Will Be Doing:
As the name suggests, as an Introducer, you will introduce our products and services to be the first point of contact with our customers, giving a prompt, friendly and efficient experience. By discussing our products and services with our customers, the aim is to then book appointments between them and our advisory service. This is achieved through inbound and outbound calls but is never a cold calling role. All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand.
You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our retirement coordinators. You will deliver a great service and enable our customers to gain confidence in what we do. A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us easy, efficient and positive.
Who do we look for:
To be successful in this role, we look for people who are customer orientated and have their best interest at heart, as well as the following:
- Used to working with customers directly. Customer service or sales environment in any relatable sector – such as financial service (ideally), retail, hospitality etc.
- Good phone experience speaking to customers over the phone.
- Strong attention to detail.
- Great active listening and interpersonal skills with the ability to communicate at all levels.
- Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems.
- Work under pressure to achieve objectives within timescales, without compromising accuracy and quality.
- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths.
If this sounds like your next opportunity with career progression, we want to hear from you!
Retirement Introducer (FTC) in Belfast employer: Just
Just is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact on customers' lives. With a strong focus on diversity, collaboration, and continuous improvement, employees enjoy a supportive work culture, competitive benefits, and ample opportunities for career progression in the vibrant city of London. Join us to be part of a purpose-driven team that values innovation and strives to be the UK's most loved retirement expert.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Introducer (FTC) in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retirement Introducer (FTC) in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just:Your cover letter is your chance to shine! Tell us why you want to work at Just specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just!
How to prepare for a job interview at Just
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
