At a Glance
- Tasks: Support customers by processing orders and handling enquiries in a dynamic office environment.
- Company: Join a well-established company with over 40 years of experience in temp-to-perm roles.
- Benefits: Enjoy holiday pay, pension, and access to exclusive employee discounts and rewards.
- Other info: Full-time hours, Monday to Friday, with a starting pay of £14.00 per hour.
- Why this job: Kickstart your career in manufacturing with potential for permanent placement after 12 weeks.
- Qualifications: Previous customer service experience and strong communication skills are essential.
We're currently recruiting for an experienced Customer Service Administrator to join our client based in Halstead, Essex on a temp to perm basis. This is an excellent opportunity for someone looking to build a long-term career within manufacturing. The role will initially be a temporary position for up to 12 weeks and for the right candidate will go permanent!
Why work with Just Temps:
- We have over 40 years of experience supporting businesses with temporary and temp-to-perm roles.
- Over the last 12 months, we have placed over 200 candidates into permanent positions!
- We offer fantastic benefits including holiday pay on each hour worked, pension after a qualifying period, and access to employee rewards with 1,400 offers, including retail discounts, cashback, phone savings, discounted fitness membership, and more!
About the Role:
You will service current and prospective customers by receiving and processing orders, enquiries, and general information. You will be supporting Procurement, Warehouse, Sales, Planning, and Logistics departments. This is a full-time role, Monday – Friday 8:30am - 5pm. The starting pay rate is £14.00 per hour.
Key Duties:
- Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments.
- Raising and inputting orders, proforma invoices, and amending orders as required.
- Scanning documentation.
- Liaising with Area Sales Managers and responding to their requests.
- Arranging couriers and/or carriers as required.
- Any general office associated duties.
Requirements:
- Previous Customer Service / Logistics Administrative experience gained within an office environment.
- Export experience would be desirable.
- Excellent telephone manner with the ability to communicate at all levels.
- High level of attention to detail and accuracy.
- Good working knowledge of Microsoft Office and experience of in-house systems.
- Ability to multi-task and prioritise own workload.
If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Customer Service Administrator in Colchester employer: Just Temps
Just Temps is an excellent employer, offering a supportive and dynamic work environment in Ipswich, Suffolk. With over 40 years of experience, we provide our employees with fantastic benefits, including holiday pay, pension options, and access to a wide range of employee rewards. Our commitment to employee growth and development ensures that you will have the opportunity to thrive in your HR career while contributing to a fast-paced, growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Temps. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Temps before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Temps:Your cover letter is your chance to shine! Tell us why you want to work at Just Temps specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Temps!
How to prepare for a job interview at Just Temps
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
