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- Tasks: Handle calls and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, enhancing community living conditions.
- Benefits: Enjoy flexible working, healthcare plans, and 26 days holiday.
- Why this job: Be part of a supportive team focused on customer satisfaction and innovation.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Opportunities for learning, development, and paid volunteering days.
The predicted salary is between 28800 - 43200 £ per year.
Permanent – Full time, 40 hours per week. Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.
About the Role
Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure that future jobs are scheduled in a way that meets our contractual Service Level Agreements without making false promises. You will excel in dealing with residents as part of our back-office team, using communication methods such as telephony and email. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have experienced service failures, with the role of instilling customer confidence.
About You
- Experience in Social Housing and Repair and Maintenance.
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
- Competency in communicating with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge, e.g., duration required for various maintenance tasks.
- Knowledge of sequencing works and undertaking tasks concurrently.
- Ability to prioritize works and ensure jobs are within targets and scheduled where feasible.
- Good written English skills.
- Proficiency in computer skills.
- Strong project management skills.
- Excellent communication skills across different stakeholder levels.
- Passion for service delivery and customer satisfaction.
Benefits
- Company Van (for work use)
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (including 24hr GP, dental, optical, physio)
- Life Assurance & Accident Cover
- Share Save scheme
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday options
- Flexible Working & Flexible Bank Holidays
- Cycle to Work scheme
- Paid Volunteering Days (2 days)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscriptions
- Company Uniform
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction. Build your career with a leading property services company that recognizes diversity of thought and talent as keys to success.
Additional Information: MSPS proudly supports the resettlement of armed forces personnel. Please refer to the full job description upon completing your application. We review applications and conduct interviews throughout the advert duration. We encourage early applications to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
Customer Service Planner employer: Just Size 2
Contact Detail:
Just Size 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of social housing and repair maintenance. Being able to discuss specific examples of scheduling disrepairs or complex works will demonstrate your relevant experience and understanding of the role's requirements.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of scenarios where you've successfully liaised with various stakeholders. This could include dealing with demanding customers or coordinating with subcontractors, which are key aspects of the Customer Service Planner role.
✨Tip Number 4
Highlight your project management skills by preparing examples of how you've prioritised tasks and met deadlines in previous roles. This will help illustrate your ability to manage multiple jobs effectively, which is crucial for this position.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing, repair and maintenance, and scheduling/planning disrepairs. Use specific examples to demonstrate your competency in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complex situations. Mention your communication skills and how they will help you liaise effectively with clients and subcontractors.
Highlight Relevant Skills: In your application, emphasise your project management skills, basic building maintenance knowledge, and proficiency in computer skills. These are crucial for the Customer Service Planner role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. Good written English skills are essential for this position, so make sure your application reflects that.
How to prepare for a job interview at Just Size 2
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Planner. Familiarise yourself with scheduling, handling calls, and liaising with various stakeholders. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves dealing with residents and various teams, be prepared to discuss your communication style. Share examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or managed complex scheduling tasks. Highlight your ability to prioritise and ensure jobs are completed within targets, as this is crucial for the position.
✨Familiarise Yourself with the Company
Research Morgan Sindall Property Services and their values. Understanding their focus on customer satisfaction and community legacy will allow you to align your answers with their mission, showing that you're a good cultural fit.
