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For Companies At a Glance
- Tasks: Liaise with clients and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, a leader in property management.
- Benefits: Enjoy 26 days holiday, enhanced pension, and flexible working options.
- Why this job: Make a real difference in communities while building your career.
- Qualifications: Strong communication skills and experience in customer service or trades.
- Other info: Dynamic team culture focused on innovation and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Customer Service Controller to join our team on our Waltham Forest Contract based from our office at Osprey House. Fixed Term - 12 months Full Time.
About The Role
Joining our team, you will be responsible for liaising with clients, sub‑contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MS system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you will have previous experience within the repairs and maintenance sector, or a trade‑based background, with good problem‑solving skills.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
Customer Service Controller employer: Just Size 2
Contact Detail:
Just Size 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Controller
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills, especially in repairs and maintenance. We want you to shine!
✨Tip Number 3
Dress to impress! Even if the office vibe is casual, it’s always better to be slightly overdressed than underdressed. A smart appearance shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant experience in the repairs and maintenance sector to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Service Controller role. Share specific examples of how you've handled demanding customers or complex repairs in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Just Size 2
✨Know Your Stuff
Make sure you understand the role of a Customer Service Controller inside out. Familiarise yourself with the key responsibilities, especially around scheduling and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational, communication, and problem-solving skills. Think about specific situations where you’ve successfully managed demanding customers or complex repairs, as these will resonate well with the interviewers.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and administration. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.