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- Tasks: Be the first point of contact for tenants, handling calls and scheduling appointments.
- Company: Join Morgan Sindall Property Services, a leader in property management.
- Benefits: Enjoy 26 days holiday, profit share, flexible working, and extensive wellbeing support.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service or call centre roles is essential.
- Other info: Dynamic team environment with opportunities for learning and development.
The predicted salary is between 28800 - 43200 £ per year.
Permanent Full time. We are looking to recruit a Customer Service Advisor to join our team based at our Osprey House office in Chingford.
About the Role
We are looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for our tenants, handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to ensure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
- Experience in a call centre or customer service role, handling inbound calls and emails professionally.
- Strong administrative and organisational skills with excellent attention to detail.
- Clear verbal and written communication skills, following scripts and system processes accurately.
- Ability to support customers to self-resolve simple, low-risk issues where appropriate.
- Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential).
- Confident using Microsoft Office and CRM systems (MSI experience advantageous).
- Experience in social housing, maintenance or repairs is desirable but not essential.
Benefits
- Profit Share (Discretionary Annual Bonus Scheme).
- 26 Days Holiday plus Bank Holidays.
- Enhanced Pension Plan.
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more).
- Life Assurance & Accident Cover.
- Share Save.
- Enhanced Maternity & Paternity Pay.
- Work Perks Discounts & Vouchers.
- Buy & Sell Holiday Schemes.
- Flexible Working & Flexible Bank Holidays.
- Cycle to Work.
- Volunteering (2 days paid).
- Learning & Development Opportunities.
- Extensive Wellbeing Support, including EAP.
- Loyalty & Values Awards.
- Funded Professional Subscription.
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor employer: Just Size 2
Contact Detail:
Just Size 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed high call volumes or scheduled appointments in previous roles. Use specific examples to highlight your ability to stay calm under pressure and keep everything running smoothly.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service or call centre roles. We want to see how you've handled calls and queries before, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since the role involves scheduling and managing appointments, it's crucial to demonstrate your organisational skills. Mention any tools or systems you've used to keep things running smoothly, and don't forget to show off your attention to detail!
Communicate Clearly: Your written communication should be clear and professional. Use straightforward language and follow any guidelines provided in the job description. Remember, we value clarity just as much as you do when dealing with customers!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of all applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Just Size 2
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling calls and scheduling appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since clear verbal and written communication is crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend to simulate the interview environment. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage high call volumes and schedule appointments efficiently. Think of specific examples from your past experience where you successfully juggled multiple tasks. This will highlight your organisational skills and ability to meet Service Level Agreements.
✨Demonstrate Empathy and Professionalism
As a Customer Service Advisor, you'll need to handle a variety of customer queries. Prepare to share examples of how you've provided empathetic service in previous roles. This will show that you can build trust and confidence with customers, which is essential for this position.
