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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with service and repairs.
- Company: Join a dynamic automotive team in St Austell with great growth potential.
- Benefits: Enjoy competitive pay, overtime for Saturdays, and opportunities for promotions.
- Why this job: Make a real difference in customer satisfaction while working in a fast-paced environment.
- Qualifications: Previous customer service experience in a dealership and a full UK driving licence required.
- Other info: Flexible hours with a supportive team atmosphere.
Service Advisor Vacancy – St Austell
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
- Mon - Fri and Saturdays on a rota and paid at overtime
As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include:
- Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
- Dealing with all service enquiries by telephone, email and face-to-face;
- Managing the allocation and handover of courtesy cars;
- Liaising with workshop teams to ensure timely completion of customer vehicle;
- Upselling of additional works, service plans and warranties.
Opportunities for internal promotions are available within this company for the right applicants. Previous dealership customer service experience is essential, and you must hold a full UK driving license.
Automotive Service Advisor in Roche employer: Just Recruitment Solutions
Contact Detail:
Just Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Roche
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, you want to impress them with your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your interest and professionalism. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Automotive Service Advisor in Roche
Some tips for your application 🫡
Show Your Customer Service Skills: As a Service Advisor, you'll be the friendly face of our dealership. Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to keep customers happy!
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the specific role. Mention how your skills align with the duties listed in the job description, like managing service enquiries or liaising with workshop teams.
Be Professional Yet Approachable: We’re looking for someone who can balance professionalism with a friendly attitude. Use a conversational tone in your cover letter, but keep it polished. Show us that you can connect with customers while maintaining a professional demeanour.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Just Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and repairs. Familiarise yourself with common customer queries and the types of services offered at the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers, so it's crucial to demonstrate your customer service experience. Prepare examples from your past roles where you've handled customer inquiries or resolved issues effectively. This will highlight your ability to maintain high standards of customer satisfaction.
✨Practice Your Communication
Since you'll be dealing with customers face-to-face, over the phone, and via email, practice clear and professional communication. Role-play common scenarios with a friend or family member to get comfortable with how you present yourself and handle different types of customer interactions.
✨Be Ready to Upsell
Upselling is a key part of the Service Advisor role, so think about how you can promote additional services or warranties. Prepare some strategies or examples of how you've successfully upsold in the past. This will show that you understand the business side of the role and are ready to contribute to the dealership's success.
