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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with service and repairs.
- Company: Join a reputable automotive company known for excellent customer service and growth opportunities.
- Benefits: Enjoy perks like internal promotions, a supportive team, and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction while developing your skills in a thriving industry.
- Qualifications: Previous customer service experience in a dealership is essential; a full UK driving license is required.
- Other info: This role offers a chance to grow within the company and enhance your automotive knowledge.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.
Your duties will include:
dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle.
Upselling of additional works, service plans and warranties.
Opportunities for internal promotions are available within this company for the right applicants.
Previous dealership customer service experience is essential, and you must hold a full UK driving license.
Automotive Service Advisor employer: Just Recruitment Solutions
Contact Detail:
Just Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. This knowledge will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for real-life interactions and show your ability to manage customer expectations.
✨Tip Number 3
Network with professionals in the automotive sector. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses during interviews and show that you're a great fit for our team.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a dealership environment. Emphasise your ability to handle inquiries and manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to customer satisfaction. Mention specific examples of how you've successfully dealt with customer requirements in the past.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and time management. These are crucial for a Service Advisor role, so provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Just Recruitment Solutions
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact with customers is crucial. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues, demonstrating your friendly and professional approach.
✨Familiarise Yourself with Automotive Terminology
Understanding basic automotive terms and services will help you communicate effectively with both customers and workshop teams. Brush up on common vehicle repairs and service plans to show your knowledge during the interview.
✨Demonstrate Your Upselling Techniques
Since upselling is part of the role, think of ways you've successfully encouraged customers to consider additional services or warranties in the past. Be ready to discuss these strategies and how they benefited both the customer and the business.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about their customer service philosophy, opportunities for internal promotions, or how they measure customer satisfaction to engage in a meaningful conversation.
