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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, assisting customers with service and repairs.
- Company: Join a reputable automotive dealership known for excellent customer service.
- Benefits: Enjoy opportunities for internal promotions and a dynamic work environment.
- Why this job: Make a real impact on customer satisfaction while working in a vibrant team culture.
- Qualifications: Previous dealership customer service experience and a full UK driving license are required.
- Other info: This role offers a chance to grow within the company for motivated individuals.
The predicted salary is between 24000 - 36000 £ per year.
As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.
Your duties will include:
dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction; dealing with all service enquiries by telephone, email and face-to-face; managing the allocation and handover of courtesy cars; and liaising with workshop teams to ensure timely completion of customer vehicle.
Upselling of additional works, service plans and warranties.
Opportunities for internal promotions are available within this company for the right applicants.
Previous dealership customer service experience is essential, and you must hold a full UK driving license.
Automotive Service Advisor employer: Just Recruitment Solutions
Contact Detail:
Just Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends. This knowledge will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with friends or family can help you prepare for real-life situations you'll face as a Service Advisor.
✨Tip Number 3
Network with professionals in the automotive field. Attend local events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Research our dealership's values and customer service philosophy. Tailoring your approach to align with our company culture can make a strong impression during your interview.
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within a dealership environment. Emphasise any roles where you managed customer enquiries or liaised with workshop teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and professional attitude. Mention specific examples of how you've dealt with customer requirements efficiently and courteously in the past.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and upselling. These are crucial for the role of a Service Advisor and will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just Recruitment Solutions
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experience in detail, highlighting specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, whether it's face-to-face or over the phone. Consider preparing examples of how you've successfully handled customer enquiries in the past.
✨Familiarise Yourself with Automotive Terminology
Having a good grasp of automotive terms and services will help you stand out. Brush up on common vehicle repairs and maintenance services so you can engage in knowledgeable discussions during the interview.
✨Prepare for Upselling Scenarios
Upselling is part of the job, so think about how you would approach this in a friendly and professional manner. Prepare examples of how you've successfully upsold products or services in previous roles, focusing on the benefits to the customer.
