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- Tasks: Be the go-to person for customer calls and manage bookings efficiently.
- Company: Join Just Recruitment Group, a dynamic team in Dunmow, Essex.
- Benefits: Enjoy a Monday to Friday schedule with a one-hour lunch break.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Strong customer service skills and experience in a busy transport office are essential.
- Other info: Contact us for more details; we value every application!
The predicted salary is between 28800 - 43200 £ per year.
The Just Recruitment Group is currently recruiting for a Transport Coordinator / Customer Services Administrator for their client based in Dunmow, Essex. The position will be based in the Transport Operations department and would suit someone with strong customer service skills who has gained experience working in a busy Transport office. Working hours are Monday - Friday 8.30am - 5.00pm - 1 hour lunch.
Role will involve:
- Being the first point of contact for incoming calls
- Updating job specific information onto a computerised system
- Chasing the client for any outstanding information required
- Communicating with the client as soon as the sales team passes through the job booking
- Updating the client on progress of their respective booking
- Updating the client with respect to late advices or changes to the client job
- Liaising with the client by telephone and email with respect to any additional charges / cancellation
- Working closely with the operations team as required
- Filing client and associated paperwork
- Client specific administration as required
- Operational administration / PCN's / on time / operational dashboard and associated work
For more information on this position, please contact Just Recruitment Group Ltd.
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Transport Coordinator / Customer Service employer: Just Recruitment Group
Contact Detail:
Just Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Coordinator / Customer Service
✨Tip Number 1
Familiarise yourself with the transport industry and its terminology. Understanding key concepts like logistics, scheduling, and customer service protocols will help you communicate effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for clients, being articulate and professional is crucial to making a great impression.
✨Tip Number 3
Showcase your ability to handle multiple tasks efficiently. In a busy transport office, demonstrating your organisational skills and ability to prioritise will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the transport and logistics sector. Engaging with industry contacts can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Transport Coordinator / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to transport coordination. Use specific examples that demonstrate your ability to handle busy environments and manage client communications effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain why you are a great fit for the role and how your previous experience aligns with the requirements of the Transport Coordinator position.
Highlight Communication Skills: Since the role involves liaising with clients via phone and email, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully managed client relationships in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Transport Coordinator role.
How to prepare for a job interview at Just Recruitment Group
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to discuss your previous experiences. Share specific examples of how you've handled challenging situations with clients and how you ensured their satisfaction.
✨Familiarise Yourself with Transport Operations
Research the basics of transport operations and logistics. Understanding common terminology and processes will help you communicate effectively during the interview and demonstrate your interest in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage client expectations or handle delays. Think about how you would approach these situations and communicate your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, the tools they use for tracking bookings, or how they measure success in the transport operations department.
