At a Glance
- Tasks: Provide top-notch customer service and manage orders in a dynamic supply chain environment.
- Company: Join a friendly and well-regarded organisation near Sudbury.
- Benefits: Part-time hours with flexibility, great team culture, and training opportunities.
- Other info: Perfect for students seeking valuable experience in a supportive team.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong communication skills, numerical ability, and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Just Recruitment is working with a growing and well regarded organisation, based on the outskirts of Sudbury. They are looking for a Part Time Customer Administrator on a permanent basis to join their friendly and long standing team. This role is being offered on a part time basis, working Monday, Wednesday and Friday 10am - 2pm (please note flexibility is required to cover holidays, sickness and busy periods - where you may be asked to work 5 days a week).
The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers as well as managing order acceptance and invoice processing, in line with customer and business requirements. This role is the key contact between Sales, Production, Accounts, QC, Regulatory and Distribution teams, ensuring high levels of service are achieved.
Duties include:
- Ensuring excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.
- Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate.
- Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
- Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
- Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
- Plan transportation to support the agreed delivery dates to our customers.
- Produce and distribute invoices.
- Processing sample requests.
- Learn a basic understanding of other team members' roles in logistics, supply chain & purchasing to assist with holiday/absence cover.
- To be proactive in maintaining and developing knowledge and skills to meet the needs of this position.
- Is expected to undertake training as directed by the business to develop experience and capability.
- Be willing to work additional hours when required during team absences.
Key candidate requirements:
- An open-minded flexible attitude to meet the requirements of the business.
- Able to communicate effectively.
- Proven numerical and analytical skills.
- Ability to demonstrate own initiative.
- Computer literate.
- Ability to effectively prioritise activities.
This is an excellent opportunity to join a fabulous and friendly team.
Part Time Customer Administrator (supply chain) in Sudbury employer: Just Recruitment Group
Join a dynamic manufacturing business on the outskirts of Halstead, where you will be part of a supportive team dedicated to excellence in warehouse operations. With a strong focus on employee growth and safety, the company offers comprehensive training, competitive benefits, and a culture that values collaboration and continuous improvement. This is not just a job; it's an opportunity to build a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Administrator (supply chain) in Sudbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Just Recruitment Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Just Recruitment Group and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Administrator (supply chain) in Sudbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Just Recruitment Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Just Recruitment Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Just Recruitment Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Just Recruitment Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Just Recruitment Group will surely appreciate.
