The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.
Operational hours Monday to Friday 8.00am - 6.00pm (Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm)
1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.
Duties will include:
- Role will involve receiving calls from customers to report breakdowns
- Receiving and processing parts orders
- Update Key Account call reports as required
- Invoicing third party contractors when required for service/installation works
- Dispatch calls to Field Service Technicians
- Raise quotations and chase when outstanding
- Issuing of daily/weekly call reports to relevant customers
- Raise purchase orders as required
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Service Coordinator employer: Just Recruitment Group
Join a dynamic manufacturing business on the outskirts of Halstead, where you will be part of a supportive team dedicated to excellence in warehouse operations. With a strong focus on employee growth and safety, the company offers comprehensive training, competitive benefits, and a culture that values collaboration and continuous improvement. This is not just a job; it's an opportunity to build a rewarding career in a thriving environment.
