At a Glance
- Tasks: Provide top-notch customer service and support with order processing and inventory management.
- Company: Established business in Halstead with a friendly team culture.
- Benefits: Great working environment, Monday to Friday hours, and opportunities for growth.
- Other info: Access to your own transport is required; dynamic role with varied responsibilities.
- Why this job: Join a supportive team and make a difference in customer satisfaction every day.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 28500 £ per year.
Just Recruitment is working with a long standing business, based in Halstead - they are looking to recruit a 'hands on' Customer Service Advisor to their long standing team.
The key purpose of this role is to provide comprehensive customer service and administrative support.
This role involves managing customer enquiries, processing orders and supporting purchasing and inventory processes.
The role requires building strong customer relationships and effective communication with internal and external stakeholders.
Key duties include: Customer
Service: Answer incoming calls and emails from customers regarding spare parts inquiries, orders, and issues Provide accurate and timely information about product availability, pricing, and delivery options.
Assist customers regarding product identification.
Monitor customer orders for any pending issues, addressing concerns promptly to ensure customer satisfaction.
Provide accurate and timely quotes to customers.
- Order Processing and
- Inventory
Management: Process customer orders from receipt to fulfilment, including parts, spares, and main products.
Maintain SAP to ensure accurate data (e. g., back orders, inventory acceptance, shipping updates).
Assist with maintaining parts price lists and communicate updates to customers.
Process returns, and credit notes according to company policies.
Coordinate with warehouse team to ensure timely order fulfillment. Assist with packing of parts for UPS deliveries as required.
Product Knowledge Develop a strong understanding of the company's spare parts product range Stay updated on product specifications, features, and compatibility Provide technical advice and support to customers as needed.
Other Duties required: Handle general office administration, including documentation and accurate data inputting.
Maintain regular communication with the Credit Control regarding disputed invoices or customer orders Contribute to process improvement initiatives Cover holiday and sick leave as required.
Attend the warehouse when necessary and participate in yearly stock takes.
This role is base don the outskirts of Halstead and you will need access to your own transport. Hours are Monday to Friday 9am - 5pm
Offering a fabulous working environment and team culture
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Halstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Halstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Just Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Recruitment Group!
How to prepare for a job interview at Just Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
