At a Glance
- Tasks: Coordinate service requests, manage customer calls, and support field technicians.
- Company: Join a leading global producer of specialist equipment in Great Dunmow.
- Benefits: Competitive pay, weekend bonuses, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be the vital link between customers and technicians, making a real difference.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 22050 - 26950 £ per year.
The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.
Operational hours Monday to Friday 8.00am - 6.00pm (Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm) 1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.
Duties will include:
- Receiving calls from customers to report breakdowns
- Receiving and processing parts orders
- Updating Key Account call reports as required
- Invoicing third party contractors when required for service/installation works
- Dispatching calls to Field Service Technicians
- Raising quotations and chasing when outstanding
- Issuing of daily/weekly call reports to relevant customers
- Raising purchase orders as required
For more information on this position, please contact Just Recruitment Group Ltd.
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Service Coordinator in Great Dunmow employer: Just Recruitment Group
Join a dynamic manufacturing business on the outskirts of Halstead, where you will be part of a supportive team dedicated to excellence in warehouse operations. With a strong focus on employee growth and safety, the company offers comprehensive training, competitive benefits, and a culture that values collaboration and continuous improvement. This is not just a job; it's an opportunity to build a rewarding career in a thriving environment.
