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- Tasks: Install, maintain, and troubleshoot capital equipment across the South.
- Company: Join a leading business at the forefront of their sector.
- Benefits: Enjoy competitive salary, healthcare, pension, and ongoing training opportunities.
- Why this job: Be part of a supportive team, tackle new technologies, and build lasting customer relationships.
- Qualifications: Level 3 in electrical installation or relevant experience; customer service skills are essential.
- Other info: Willingness to travel and work unsocial hours required; overnight stays may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Just Recruitment is working with a growing business, at the forefront of their sector, looking to add a Field Service Engineer to their team - covering the South, including Somerset, Wiltshire, Berkshire, Hampshire, Surrey and surrounding areas.
The key purpose of this role is to be responsible for the installation, commissioning, service, repair, breakdown and maintenance of our range of capital equipment in a variety of environments, located in the South.
Duties include:
- Installation, commissioning, maintenance, and fault finding of a wide range of different manufactured and third-party equipment
- Provide user training to end clients when required
- Provide feedback to customers on any issues raised during a commissioning, maintenance, or fault-finding visit
To be considered for this exciting role you must be able to demonstrate a background working in a field service or technical support role, gained within a capital equipment environment. You should be qualified to a minimum of level 3 or above in electrical installation, engineering, maintenance or another relevant technical discipline with 3 years' experience. Alternatively, a gold card electrician would be considered along with 2391 testing and inspection. Applicants are welcome from a wide range of equipment backgrounds.
You must have impeccable customer service skills and a confident and professional manner in customer-facing environments.
Key requirements:
- Previous experience of performing in a technical field service team
- Clear and concise written and spoken communication skills
- Ability to present information in a structured and balanced way
- Good working knowledge of Word and Excel
- Ability to work as part of a team
- Positive 'can-do' attitude
- Problem solver - ability to engineer solutions on the job
- Ability to work and manage in a high-pressure environment
- Work autonomously taking initiative to resolve customer issues
- Willing to travel and work unsocial hours when needed
- Some overnight stays required
Benefits:
This is an excellent opportunity to join a world-class organisation. You will be joining a national team of Field Service personnel who take great pride in their work and who aim to build upon long-term relationships with customers. You will be continually challenged as you are exposed to new technologies. You will receive constant support and guidance from senior management and your technical knowledge will be furthered through training courses. For those with the desire, there are opportunities to progress your career within the department and into the wider company. In return, the successful applicant will benefit from dedicated product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. A generous remuneration package is also guaranteed, including competitive salary, company healthcare package, contributory pension scheme, phone, and laptop, along with the opportunity to progress your career within a market-leading organisation.
Field Service Engineer - South employer: Just Recruitment Group
Contact Detail:
Just Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South
✨Tip Number 1
Familiarise yourself with the specific capital equipment that the company works with. Understanding the technical aspects and common issues related to these products will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide valuable insights into the role and the company culture, which can help you tailor your approach and questions during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved problems in high-pressure situations. This role requires a strong problem-solving ability, so showcasing your experience in this area will be crucial.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've successfully managed client relationships. The ability to communicate effectively and maintain professionalism is key in this role, so be ready to share relevant experiences.
We think you need these skills to ace Field Service Engineer - South
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service or technical support roles, particularly within capital equipment environments. Emphasise your qualifications and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention your experience with installation, commissioning, and maintenance of equipment, and how you can contribute to the team.
Highlight Technical Skills: In your application, clearly outline your technical qualifications, such as your level 3 certification in electrical installation or engineering. Include any relevant certifications like the gold card electrician and 2391 testing and inspection.
Showcase Communication Skills: Demonstrate your clear and concise communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients or team members in previous roles, especially in high-pressure situations.
How to prepare for a job interview at Just Recruitment Group
✨Showcase Your Technical Expertise
Be prepared to discuss your previous experience in field service or technical support roles. Highlight specific examples of installations, maintenance, or fault-finding tasks you've successfully completed, especially those related to capital equipment.
✨Demonstrate Customer Service Skills
Since impeccable customer service is crucial for this role, think of instances where you effectively communicated with clients or resolved their issues. Be ready to explain how you maintain professionalism in customer-facing situations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle high-pressure situations or unexpected challenges. Prepare a few examples that showcase your problem-solving abilities and your 'can-do' attitude when faced with difficult tasks.
✨Familiarise Yourself with the Company’s Equipment
Research the types of capital equipment the company works with. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
