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For Companies At a Glance
- Tasks: Provide top-notch customer service and support internal teams to ensure smooth operations.
- Company: Join a well-established business in Witham with a supportive team culture.
- Benefits: Monday to Friday hours, competitive pay, and opportunities for growth.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Exceptional communication skills and a positive attitude are essential.
- Other info: Dynamic role with a focus on building strong customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
Just Recruitment is partnering with a well-established and successful business in Witham to recruit a Customer Service Administrator to join their long-standing team. You will be responsible for providing a high level of customer service to regular customers and internal customers such as production, accounts, transport and the sales team. Work to key KPI\’s to ensure the highest levels of customer service are maintained and improved upon. Duties include: Vet customer orders ready for processing onto the system This includes applying the correct delivery dates to suit the customer requirements whilst ensuring it fits in with the production dates, capabilities and delivery areas. Proactive response to answering the telephone within 3 rings. Enthusiastic attitude to deal with and resolve customers\’ queries or issues within a timely manner. Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information. Support the end-of-month invoicing procedure, investigate and find any missing delivery notes. Routinely speak to key accounts and regular customers to grow a productive working relationship with them. Key skills: Exceptional customer service skills – must have a friendly and positive phone manner Energetic, self-driven and motivated Excellent attention to detail Ability to continually multitask Ability to prioritise their time to plan and organize their day Ability to learn and absorb information Monday – Friday 8.30am – 17.00pm
Customer Service Administrator employer: Just Recruitment Group
Contact Detail:
Just Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, make sure you can communicate clearly and positively. Try role-playing with a friend to get comfortable with handling customer queries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will highlight your organisational skills and ability to prioritise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your friendly and positive phone manner.
Be Detail-Oriented: Attention to detail is key for this role, so don’t forget to proofread your application. We’re looking for someone who can vet customer orders accurately, so make sure your application reflects that same level of precision.
Demonstrate Your Proactivity: We love a self-driven and motivated candidate! In your application, mention times when you took the initiative to resolve customer queries or improve processes. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of all the amazing candidates like you!
How to prepare for a job interview at Just Recruitment Group
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to share examples of how you've handled customer queries in the past, especially those that required a friendly and positive phone manner. This will show your potential employer that you understand the importance of maintaining high service standards.
✨Demonstrate Your Multitasking Skills
Prepare to discuss how you manage multiple tasks effectively. Think of specific instances where you’ve juggled various responsibilities, like processing orders while responding to customer inquiries. This will highlight your ability to prioritise and organise your day, which is crucial for the role.
✨Show Enthusiasm and Proactivity
During the interview, convey your energetic and self-driven attitude. Share examples of how you've proactively chased down customer responses or resolved issues quickly. This will demonstrate that you’re not just reactive but also take initiative to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on the company and its products or services. Understanding their business model and customer base will allow you to tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll help you ask insightful questions at the end of the interview.
