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- Tasks: Manage customer accounts, assist with onboarding, and support client relationships.
- Company: Join a vibrant company focused on client satisfaction and team collaboration.
- Benefits: Enjoy free parking, a supportive team environment, and opportunities for growth.
- Why this job: Be part of a growing team that values your input and offers hands-on experience.
- Qualifications: Strong communication skills, a can-do attitude, and knowledge of Microsoft Office required.
- Other info: Full-time role, Monday to Friday, 08:30 - 17:30, office-based.
The predicted salary is between 24000 - 36000 £ per year.
Just Recruitment is working with a vibrant company built on the values of putting their clients first, providing the highest quality in service and a being a great team. They have big growth plans and are looking for an ambitious and talented individual to join their growing team at their site in Earls Colne. Duties include: Customer Account Management: Assisting with the onboarding of our new clients, working closely with the management team Assisting management with client account health on our inhouse system Support managers to build and maintain the client relationship Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery Processing daily system errors Uploading spreadsheets to internal systems Providing software templates to clients Providing clients with regular carrier and courier updates, updating internal software to reflect the changes Escalating issues to the relevant managers Other responsibilities will include: Answering the telephone Replying to emails Meeting and greeting site visitors Candidate experience and requirements: An ability to learn new skills A desire to expand your work-based knowledge A desire to work in a team environment Outstanding verbal and written communication skills A passion to deliver outstanding customer service A strong willingness to be helpful to clients and an eagerness to solve any problems A can-do-attitude, with a hands-on-approach Knowledge of Microsoft office, Excel, Word, and Web-based systems Ability to escalate issues using your own initiative Self-motivation Knowledge of order management software 08:30 – 17:30 Monday to Friday, Full-time, 40 hours a week, office based – free parking on site *** Please note due to location you will need to drive
Customer Account Administrator employer: Just Recruitment Group
Contact Detail:
Just Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator
✨Tip Number 1
Familiarize yourself with customer account management systems. Since you'll be assisting with onboarding and managing client accounts, having a solid understanding of these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills. As this role requires outstanding verbal and written communication, practice articulating your thoughts clearly and concisely, especially in a customer service context.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've successfully resolved issues for clients or team members, as this will demonstrate your can-do attitude and willingness to help.
✨Tip Number 4
Research the company’s values and growth plans. Understanding their focus on client satisfaction and teamwork will help you align your answers with their expectations during the interview process.
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the values and culture of Just Recruitment. Highlight how your personal values align with their commitment to client service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer account management and your ability to learn new skills. Emphasize any relevant experience with Microsoft Office and order management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Use specific examples from your past experiences to demonstrate your problem-solving skills and can-do attitude.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as strong written communication skills are essential for this role.
How to prepare for a job interview at Just Recruitment Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a client or resolve an issue.
✨Demonstrate Team Spirit
Since the company values teamwork, be prepared to discuss how you have successfully collaborated with others in previous roles. Highlight any experiences where you supported your team or contributed to group success.
✨Familiarize Yourself with Their Systems
Research the types of software and systems commonly used in customer account management. If possible, mention any relevant experience you have with order management software or similar tools during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to escalate issues or use your initiative to find solutions, and be ready to share those stories.
