At a Glance
- Tasks: Coordinate customer orders, monitor deliveries, and resolve issues to ensure smooth operations.
- Company: Join a dynamic team at a leading company in Alfreton, Derbyshire.
- Benefits: Enjoy a hybrid work model with flexible hours and a supportive environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customers receive the right products on time.
- Qualifications: Experience in customer service or supply chain is a plus; be organised and adaptable.
The predicted salary is between 21150 - 25850 £ per year.
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Coordinator for their client based in Alfreton, Derbyshire.
Our client is looking for a Customer Service Coordinator (Supply Chain) to join their Customer Operations team on a 6-9 month fixed-term contract, supporting the team during an important period for the business.
You'll play a key role in ensuring our customers receive the right products, at the right time, acting as an important link between our customers, Commercial teams, Supply Chain and logistics partners.
From coordinating customer orders and monitoring deliveries to resolving issues and keeping stakeholders informed, you'll help ensure our day-to-day customer operations continue to run smoothly and that we maintain excellent levels of service.
This is a great opportunity for someone who is organised, customer-focused and enjoys working in a fast-paced environment where priorities can change quickly.
About You: You'll be comfortable working in a fast-paced, customer-focused environment and able to quickly understand processes, build relationships and manage multiple priorities.
Previous experience within Customer Service, Customer Operations, Order Management or Supply Chain would be beneficial.
Experience within an FMCG environment would be an advantage, particularly given the fast-paced nature of the role.
As this is a 6-9 month fixed-term contract, we're particularly looking for someone who can get up to speed quickly, take ownership of their responsibilities and make a positive contribution from the outset.
This is a hybrid role Monday-Friday, working 3 days in the office in Alfreton and can work 2 days from home.
Need to be able to work 'core' hours in the office between 10am and 4pm, making up rest of hours before or after that time to complete an 8 hour working day.
Please note that due to location, you would need access to your own vehicle.
For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference TB78.
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful
Customer Service Coordinator - 6 - 9 Month FTC in Alfreton employer: Just Recruitment Group
The Just Recruitment Group Ltd offers a dynamic and supportive work environment for the Senior Injection Moulding Technician role in Sudbury, Suffolk. With a focus on employee growth and development, the company provides opportunities for skill enhancement and career progression, all while fostering a collaborative culture that values innovation and quality. Employees enjoy a structured shift pattern that promotes work-life balance, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 6 - 9 Month FTC in Alfreton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Just Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Just Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator - 6 - 9 Month FTC in Alfreton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Just Recruitment Group.
How to prepare for a job interview at Just Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Just Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Just Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
