At a Glance
- Tasks: Provide top-notch remote IT support and troubleshoot technical issues for diverse clients.
- Company: Join a forward-thinking business with a dynamic team culture.
- Benefits: Enjoy a company pension, private healthcare, 25 days holiday, and regular events.
- Other info: Full UK driving license and vehicle needed due to office location.
- Why this job: Make a real impact by helping clients solve their tech problems every day.
- Qualifications: Strong knowledge of Microsoft 365 and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal.
The Role: As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools.
Key Responsibilities:
- Deliver efficient and professional remote IT support
- Manage and resolve support tickets within agreed SLAs
- Configure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)
- Install and configure Windows 11 and mobile devices
- Troubleshoot a wide range of technical issues, including email and client configuration
- Maintain accurate documentation of work carried out
- Promote and adhere to cyber security best practices
Skills & Experience Required:
- Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)
- Experience with Windows OS installation and software configuration
- Familiarity with troubleshooting tools such as Event Viewer and Command Prompt
- Excellent communication skills with a customer-focused approach
- Ability to take ownership of issues and see them through to resolution
What's on Offer:
- Company pension scheme
- Private healthcare and dental cover
- 25 days holiday + bank holidays
- Car and phone allowance
- Cycle-to-work scheme
- Regular company events
Due to the office location, a full UK driving license and access to your own vehicle is essential.
1st/2nd Line IT Support Engineer (MSP) in Suffolk employer: Just Recruitment Group Ltd
The Just Recruitment Group Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, we provide comprehensive training and development opportunities tailored to enhance your skills in the sales sector. Located in Leeds, our team enjoys a vibrant city atmosphere, competitive benefits, and the chance to make a meaningful impact in the electrical and tools industry.
Contact Details:
Just Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer (MSP) in Suffolk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Just Recruitment Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Just Recruitment Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Just Recruitment Group Ltd!
✨Direct Apply to Just Recruitment Group Ltd
Let's not forget to apply directly through the Just Recruitment Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st/2nd Line IT Support Engineer (MSP) in Suffolk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Just Recruitment Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Just Recruitment Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Just Recruitment Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
