At a Glance
- Tasks: Support the field service team and ensure top-notch customer service.
- Company: Join a successful and growing company in Witham.
- Benefits: Monday to Friday hours with a dynamic work environment.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Be the key link between customers and engineers, making a real difference.
- Qualifications: Strong organisational skills and excellent customer service abilities.
The predicted salary is between 28309 - 34599 £ per year.
Just Recruitment is delighted to be partnering with a successful and growing company based in Witham to recruit a Service Desk Controller.
Reporting to the Office Team Leader, you will play a central role in supporting the field service team, ensuring that standard operating procedures are followed, customer service standards are maintained, and customers receive an efficient, professional and high-quality service.
Key
Responsibilities: Provide product and technical information, offering advice tailored to individual customer requirements.
Handle customer enquiries via telephone and email, ensuring clear, timely and professional communication.
Identify customer product requirements and liaise with suppliers and the purchasing department where necessary.
Assist in resolving customer issues, documenting complaints and escalating more serious matters to the Branch Manager.
Allocate jobs to engineers via the ERP system, ensuring effective and efficient scheduling.
Maximise service hours and ensure the efficient utilisation of regional service engineers, helping to reduce customer waiting times.
Proactively review customer service disputes to identify root causes and implement appropriate corrective actions.
Working Hours Monday to Friday, 8:30am - 5:00pm.
If you have strong organisational skills, excellent customer service abilities and enjoy working in a fast-paced service environment, this could be an excellent opportunity to join a successful and growing business.
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Service Desk Controller employer: Just Recruitment Group Ltd
Join a well-regarded, market-leading organisation in Derbyshire as a Technical Production Operator, where you will be part of a dynamic team dedicated to excellence in production. Enjoy a supportive work culture that prioritises employee growth through extensive training and development opportunities, alongside benefits such as free parking and a canteen. This role offers the chance to make a meaningful impact while working in a collaborative environment that values safety, quality, and continuous improvement.
Contact Details:
Just Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Controller
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Recruitment Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Recruitment Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Controller
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Recruitment Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Just Recruitment Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Recruitment Group Ltd!
How to prepare for a job interview at Just Recruitment Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
