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- Tasks: Provide top-notch remote IT support and troubleshoot technical issues for diverse clients.
- Company: Join a forward-thinking business with a dynamic team culture.
- Benefits: Enjoy a competitive salary, private healthcare, and 25 days holiday.
- Other info: Full UK driving license needed; great opportunities for career growth.
- Why this job: Make a real difference by helping clients solve their tech problems.
- Qualifications: Strong knowledge of Microsoft 365 and excellent communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal.
The Role:
As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools.
Key Responsibilities:
- Deliver efficient and professional remote IT support
- Manage and resolve support tickets within agreed SLAs
- Configure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)
- Install and configure Windows 11 and mobile devices
- Troubleshoot a wide range of technical issues, including email and client configuration
- Maintain accurate documentation of work carried out
- Promote and adhere to cyber security best practices
Skills & Experience Required:
- Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)
- Experience with Windows OS installation and software configuration
- Familiarity with troubleshooting tools such as Event Viewer and Command Prompt
- Excellent communication skills with a customer-focused approach
- Ability to take ownership of issues and see them through to resolution
What's on Offer:
- Company pension scheme
- Private healthcare and dental cover
- 25 days holiday + bank holidays
- Car and phone allowance
- Cycle-to-work scheme
- Regular company events
Due to the office location, a full UK driving license and access to your own vehicle is essential.
Locations
1st/2nd Line IT Support Engineer in Ipswich, Suffolk employer: Just Recruitment Group Ltd
Contact Detail:
Just Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to demonstrate your problem-solving skills and how you handle customer queries under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows OS. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our dynamic team. Keep it friendly and professional – we love a personal touch!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved technical issues in the past. We’re looking for candidates who can take ownership of problems and see them through to resolution, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Just Recruitment Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows OS. Be ready to discuss how you've used these tools in past roles, and maybe even prepare for some technical questions or scenarios they might throw your way.
✨Show Off Your Troubleshooting Skills
Prepare to talk about specific instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Communicate Like a Pro
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. You want to demonstrate that you can communicate effectively with clients who may not be as tech-savvy.
✨Emphasise Cyber Security Awareness
Given the importance of cyber security in IT support, be prepared to discuss best practices and any relevant experience you have. Showing that you prioritise security will definitely impress them!