At a Glance
- Tasks: Manage support teams and coordinate quality management systems for a specialist test facility.
- Company: Join a leading company in quality management and testing services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Rural location requires own transport; excellent growth potential in a collaborative setting.
- Why this job: Be part of a dynamic team making a real impact in quality assurance and customer support.
- Qualifications: Qualification in quality management or STEM field; people management skills are a plus.
The predicted salary is between 40000 - 50000 £ per year.
The Just Recruitment Group is currently recruiting for a QMS and Sales Support Coordinator for their client who operate a specialist test facility, based on the outskirts of Great Dunmow, Essex.
Please note that due to the rural location of the site, you would need to have access to your own transport.
Role will involve
- Management of support team
- Maintain and support document control of QMS 17025 for Market Access and creating compliance reports
- Co-ordination of certificate review process
- Maintain internal audit schedule
- Manage non-conformity register
- Updating and collating standards and accreditation schedules
- Consolidating test plans / quotations and send to customers with support to Sales team
- Providing sales support where required for new leads and RFQs
- Support to Business Development activities including marketing, trade shows and testimonials
- Delivery of any local processes to support Finance and Reporting
Essential experience: * Qualification in quality management or equivalent experience And/or * Engineering or other STEM qualification Desirable Experience
- People management skills
- Knowledge of quality system or auditing
- Organisational skills to progress multi-task requirements
- Excel and analytical awareness
- Commercial acumen to support stakeholders
- Experience with ATEX/IECEx/HAZLOC certification
- Experience with IECEE certification
- Experience with EMC/RED
- Experience in an accredited laboratory, certification body, or regulated manufacture
- ISO 9001, ISO/IEC 17025 or ISO 17065 Quality Management System audit or development experience
- Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Sales Support - Coordinator - Customer Support in Great Dunmow employer: Just Recruitment Group Ltd
The Just Recruitment Group Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, we provide comprehensive training and development opportunities tailored to enhance your skills in the sales sector. Located in Leeds, our team enjoys a vibrant city atmosphere, competitive benefits, and the chance to make a meaningful impact in the electrical and tools industry.
Contact Details:
Just Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Coordinator - Customer Support in Great Dunmow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Recruitment Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Recruitment Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support - Coordinator - Customer Support in Great Dunmow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Recruitment Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Just Recruitment Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Recruitment Group Ltd!
How to prepare for a job interview at Just Recruitment Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
