At a Glance
- Tasks: Provide top-notch customer service and manage orders in a supportive team.
- Company: Established business in Halstead with a friendly and collaborative culture.
- Benefits: Great working environment, Monday to Friday hours, and team support.
- Other info: Opportunity for growth and learning in a stable company.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25000 - 28500 £ per year.
Job Description
Just Recruitment is working with a long standing business, based in Halstead - they are looking to recruit a 'hands on' Customer Service Advisor to their long standing team.
The key purpose of this role is to provide comprehensive customer service and administrative support.
This role involves managing customer enquiries, processing orders and supporting purchasing and inventory processes.
The role requires building strong customer relationships and effective communication with internal and external stakeholders.
Key duties include: Customer
Service: Answer incoming calls and emails from customers regarding spare parts inquiries, orders, and issues Provide accurate and timely information about product availability, pricing, and delivery options.
Assist customers regarding product identification.
Monitor customer orders for any pending issues, addressing concerns promptly to ensure customer satisfaction.
Provide accurate and timely quotes to customers.
- Order Processing and
- Inventory
Management: Process customer orders from receipt to fulfilment, including parts, spares, and main products.
Maintain SAP to ensure accurate data (e. g., back orders, inventory acceptance, shipping updates).
Assist with maintaining parts price lists and communicate updates to customers.
Process returns, and credit notes according to company policies.
Coordinate with warehouse team to ensure timely order fulfillment.
Assist with packing of parts for UPS deliveries as required.
Product Knowledge Develop a strong understanding of the company's spare parts product range Stay updated on product specifications, features, and compatibility Provide technical advice and support to customers as needed.
Other Duties required: Handle general office administration, including documentation and accurate data inputting.
Maintain regular communication with the Credit Control regarding disputed invoices or customer orders Contribute to process improvement initiatives Cover holiday and sick leave as required.
Attend the warehouse when necessary and participate in yearly stock takes.
This role is base don the outskirts of Halstead and you will need access to your own transport.
Hours are Monday to Friday 9am - 5pm Offering a fabulous working environment and team culture.
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Locations
Customer Service Advisor - Training in Essex, Halstead employer: Just Recruitment Group Ltd
The Just Recruitment Group Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a focus on employee growth, we provide comprehensive training and development opportunities tailored to enhance your skills in the sales sector. Located in Leeds, our team enjoys a vibrant city atmosphere, competitive benefits, and the chance to make a meaningful impact in the electrical and tools industry.
Contact Details:
Just Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Essex, Halstead
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Just Recruitment Group Ltd.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Just Recruitment Group Ltd.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Just Recruitment Group Ltd that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Just Recruitment Group Ltd, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Essex, Halstead
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Just Recruitment Group Ltd, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Just Recruitment Group Ltd. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Just Recruitment Group Ltd.
How to prepare for a job interview at Just Recruitment Group Ltd
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Just Recruitment Group Ltd that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Just Recruitment Group Ltd and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
