At a Glance
- Tasks: Coordinate service requests, manage customer calls, and support field technicians.
- Company: Leading global producer of specialist equipment based in Great Dunmow.
- Benefits: Competitive pay, weekend bonuses, and a supportive team environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Join a dynamic team and play a key role in customer service excellence.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22050 - 26950 £ per year.
The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.
Operational hours Monday to Friday 8.00am - 6.00pm (Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm) 1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.
Duties will include:
- Receiving calls from customers to report breakdowns
- Receiving and processing parts orders
- Updating Key Account call reports as required
- Invoicing third party contractors when required for service/installation works
- Dispatching calls to Field Service Technicians
- Raising quotations and chasing when outstanding
- Issuing of daily/weekly call reports to relevant customers
- Raising purchase orders as required
For more information on this position, please contact Just Recruitment Group Ltd on telephone 01376 517079 quoting job reference TB86.
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Service Coordinator in Chelmsford employer: Just Recruitment Group Ltd
Join a well-regarded, market-leading organisation in Derbyshire as a Technical Production Operator, where you will be part of a dynamic team dedicated to excellence in production. Enjoy a supportive work culture that prioritises employee growth through extensive training and development opportunities, alongside benefits such as free parking and a canteen. This role offers the chance to make a meaningful impact while working in a collaborative environment that values safety, quality, and continuous improvement.
Contact Details:
Just Recruitment Group Ltd Recruitment Team
