At a Glance
- Tasks: Coordinate service requests, manage customer calls, and support field technicians.
- Company: Leading global producer of specialist equipment based in Great Dunmow.
- Benefits: Competitive pay, weekend bonuses, and a supportive team environment.
- Other info: Flexible working hours with opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 22050 - 26950 £ per year.
The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.
Operational hours Monday to Friday 8.00am - 6.00pm (Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm) 1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.
Duties will include:
- Receiving calls from customers to report breakdowns
- Receiving and processing parts orders
- Updating Key Account call reports as required
- Invoicing third party contractors when required for service/installation works
- Dispatching calls to Field Service Technicians
- Raising quotations and chasing when outstanding
- Issuing of daily/weekly call reports to relevant customers
- Raising purchase orders as required
For more information on this position, please contact Just Recruitment Group Ltd on telephone quoting job reference TB86. Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
Service Coordinator employer: Just Recruitment Group Ltd Careers
The Just Recruitment Group Ltd offers an exceptional work environment for a Production Planner in Braintree, Essex, where employees are part of a rapidly expanding, industry-leading company. With a strong focus on customer satisfaction and continuous improvement, the company fosters a collaborative culture that encourages professional growth and development. Employees benefit from comprehensive training, a supportive team atmosphere, and the opportunity to contribute to innovative manufacturing processes, making it a rewarding place to build a career.
Contact Details:
Just Recruitment Group Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Just Recruitment Group Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Just Recruitment Group Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Just Recruitment Group Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Just Recruitment Group Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Just Recruitment Group Ltd Careers!
How to prepare for a job interview at Just Recruitment Group Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
