At a Glance
- Tasks: Manage driver operations, recruitment, and performance in a fast-paced logistics environment.
- Company: Join Lime's official operations partner, a leader in London's micromobility scene.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth in a dynamic team.
- Other info: Exciting role with potential for career advancement and a supportive team culture.
- Why this job: Be part of a mission to revolutionise urban transport while developing your skills.
- Qualifications: Experience in logistics or coordination, strong organisational skills, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Location: Battersea, London
About the Role
We are an official operations partner of Lime, London's leading micromobility platform. We are a field operations company delivering services on behalf of leading micromobility in London. We are looking for an Operations Associate to join our small team and take day-to-day ownership of our driver operations. This is a hands-on role suited to someone who is organised, proactive, and comfortable managing people and logistics simultaneously.
Key Responsibilities
- Driver Recruitment and Onboarding
- Conduct driver interviews and manage the onboarding process end to end
- Oversee completion of registration forms and contract signing
- Deliver driver training and ensure all documentation is in order
- For battery drivers, confirm that required equipment such as crates is in place before deployment
- Driver Performance and Retention
- Monitor new drivers closely during their first week, gathering feedback and assessing engagement
- Track the ongoing performance of active drivers, ensuring tasks are completed correctly and on time
- Ensure retrieval and move drivers are dispatched to their designated zones daily
- Monitor big van driver schedules for retrieval and move shifts, verifying task completion
- Driver Support and Communication
- Act as the first point of contact for driver questions and issues, resolving them efficiently
- Investigate and resolve driver-related issues raised by the client
- Send group announcements promptly, including time-sensitive operational updates such as depot closures or zone changes
- Shift Planning and Coordination
- Prepare daily and weekly shift schedules for move, swap, and retrieval operations
- Coordinate driver deployment to specific zones as directed by the client
- Maintain order and structure within the battery operation at the depot
- Fleet and Depot Management
- Manage van handovers and collections
- Arrange vehicle maintenance by coordinating with the mechanic when required
- Transport damaged batteries to the client or organise for this to be done
- Resolve day-to-day issues arising at the depot
- Compliance and Administration
- Track penalty charge notices (PCNs) issued to company vehicles
- Notify the relevant driver and ensure fines are correctly applied to their invoices
What We Are Looking For
- Some experience in logistics, field operations, or a coordination role
- Strong organisational skills with the ability to manage multiple priorities at once
- Clear and confident communicator, both written and verbal
- Ability to respond quickly to time-sensitive situations
- Full UK driving licence, or a firm commitment to obtaining one
- Fluent English is essential
- Turkish language skills are a strong advantage
Right to Work
We hold a valid UK Sponsor Licence and welcome applications from candidates on the Ankara Agreement (ECAA) route.
Working Pattern
Full-time, on-site at our Battersea warehouse or Brentford warehouse
Start Date: As soon as possible
Operations Associate, Lime Logistic Partner in London employer: Just Logistic
As an Operations Associate with us in Battersea, you'll be part of a dynamic team dedicated to revolutionising micromobility in London. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering hands-on training and opportunities for advancement within the logistics sector. With a focus on teamwork and open communication, we ensure that every team member feels valued and empowered to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate, Lime Logistic Partner in London
✨Tip Number 1
Get to know the company! Research Lime and their operations in London. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle real-life scenarios related to driver management and logistics. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at Lime.
We think you need these skills to ace Operations Associate, Lime Logistic Partner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Associate role. Highlight any experience you have in logistics or field operations, and don’t forget to showcase your organisational skills. We want to see how you can manage multiple priorities like a pro!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to driver recruitment, performance monitoring, or communication, as these are key parts of the job.
Show Off Your Communication Skills:Since this role involves a lot of communication with drivers and clients, make sure your written application reflects your clear and confident communication style. We love seeing applicants who can convey their thoughts effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Just Logistic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Associate. Familiarise yourself with driver recruitment, performance monitoring, and shift planning. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you handle logistics and ensure everything runs smoothly, as this will demonstrate your fit for the position.
✨Communicate Clearly and Confidently
As a key point of contact for drivers, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, like resolving driver issues or delivering training, to showcase your communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and specific challenges the operations team faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
