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- Tasks: Provide first-line IT support for software and hardware across multiple offices.
- Company: Join a dynamic IT team in a leading tech environment.
- Benefits: Gain valuable experience, training, and a supportive work culture.
- Why this job: Kickstart your career in tech while helping users solve their IT issues.
- Qualifications: 2 years of desktop support experience and strong problem-solving skills.
- Other info: Flexible working environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team.
General Skills & Experience
- Experience in first line client-facing IT Support
- Working knowledge of Microsoft Office applications
- Basic Knowledge Printers
- Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable)
- Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT
- Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution
- Previous Helpdesk experience in a similar role in a corporate environment would be advantageous
- Strong analytical thinking and a problem solving mind-set
- Strong customer focus and team working skills
- Enthusiastic, self-motivated and keen to learn
- Have an initiative and resourceful approach
- Good communication skills (both written and oral) are paramount.
- The ability to balance working under pressure with a need to escalate and respond to client demands.
- Polite and courteous with an ability to liaise effectively and build positive professional relationships with the end users.
- Flexibility and the ability to adapt when under pressure
- Provide 1st line support for PC Hardware and Software and mobile device queries.
- Ensure IT Support calls are being resolved in an efficient and effective manner
- Responsible for documentation of work
- Training will be provided
- Please ensure you have minimum 2 years experience in desktop support.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Support Engineer employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to demonstrate your problem-solving abilities. Practice common support scenarios so you can show off your analytical thinking.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for IT support shine through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first line IT support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft Office, desktop operating systems, and troubleshooting skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences make you a great fit for our team. We love seeing enthusiasm and a proactive attitude!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Just IT
✨Know Your Tech
Brush up on your knowledge of Microsoft Office applications, desktop operating systems like Windows 11, and mobile devices such as iPhones and iPads. Being able to discuss these technologies confidently will show that you're ready to tackle the support challenges head-on.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've successfully resolved technical issues in the past. Think about specific situations where you used your analytical thinking to troubleshoot a problem and arrive at a solution. This will demonstrate your logical mind and ability to handle first-line support calls.
✨Communicate Like a Pro
Since good communication skills are paramount, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a tech issue, so being clear and polite will help you stand out as a candidate who can build positive relationships with end users.
✨Be Ready for Teamwork
As you'll be part of a small team of engineers, think about how you can contribute to a collaborative environment. Be prepared to discuss your previous experiences working in teams and how you can support your colleagues while also providing excellent customer service.
