Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with users and provide top-notch IT support across multiple locations.
- Company: Established investment firm with a strong history and supportive team culture.
- Benefits: Competitive salary, training provided, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in user experience.
- Qualifications: 2+ years in desktop support and strong communication skills required.
- Other info: Flexible work environment with a focus on teamwork and problem-solving.
The predicted salary is between 26000 - 28000 £ per year.
This client is a lucrative investment with years of history. Your role will be to engage with the users. You will use your Windows 10 & 11, Microsoft Office, web browser, AI tool and mobile device knowledge to provide IT technical support. You will need excellent communication skills, the ability to multi-task and work well under pressure. You will be the first point of call providing software and hardware support to users in their London, Bristol, Leeds and Edinburgh offices. You will support over users and be part of a team of 5 engineers. You will be involved in installing software and hardware on relevant machines, setting up equipment and taking responsibility for first line support calls. Alongside other members of our IT department, you will develop and maintain specialist knowledge, using good interpersonal skills to become an effective member of the IT support team.
- Experience in first line client-facing IT Support
- Working knowledge of Microsoft Office applications
- Basic Knowledge of Printers
- Knowledge of Smart Phone & Tablet device technology (Samsung/iPhone/iPad/Remarkable)
- Desktop operating systems experience (Windows 11) and AI tools like Copilot/ChatGPT
- Knowledge of web browsers (Microsoft Edge, Firefox, Google Chrome and Safari)
- Intelligent, quick logical mind with the ability to analyse and troubleshoot problems
- Previous Helpdesk experience in a similar role in a corporate environment would be advantageous
- Strong analytical thinking and a problem-solving mindset
- Strong customer focus and team working skills
- Enthusiastic, self-motivated and keen to learn
- Have an initiative and resourceful approach
- Good communication skills (both written and oral) are paramount
- The ability to balance working under pressure with a need to escalate and respond to client demands
- Polite and courteous with an ability to liaise effectively and build positive professional relationships with end users
- Flexibility and the ability to adapt when under pressure
- Provide 1st line support for PC Hardware and Software and mobile device queries
- Ensure IT Support calls are being resolved in an efficient and effective manner
- Responsible for documentation of work
Training will be provided. Please ensure you have a minimum of 2 years experience in desktop support. Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: £26,000 / £28,000 p.a.
Reference: JR
Support Engineer in London employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills, especially with Windows 10 & 11 and Microsoft Office. Practice common support scenarios and think about how you'd handle tricky user queries. Confidence is key!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. Highlight your analytical thinking and how you’ve helped users in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first line IT support and your knowledge of Windows 10 & 11, Microsoft Office, and mobile devices. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your communication skills will help you engage with users effectively. We love seeing enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, mention specific examples where you've successfully troubleshot issues or provided excellent customer service. We’re looking for that intelligent, quick logical mind, so give us a glimpse of your analytical thinking!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you're well-versed in Windows 10 & 11, Microsoft Office, and the various web browsers mentioned. Brush up on your knowledge of AI tools like Copilot and ChatGPT, as well as mobile devices like iPhones and Samsung phones. Being able to discuss these technologies confidently will show that you're ready for the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Think about how you can demonstrate your ability to communicate effectively during the interview. Maybe even prepare a few examples of how you've helped users in the past!
✨Demonstrate Problem-Solving Skills
Prepare to tackle some hypothetical troubleshooting scenarios during the interview. Think through your approach to analysing and resolving issues logically. This will highlight your analytical thinking and problem-solving mindset, which are crucial for a Support Engineer.
✨Be Ready to Multi-task
The role requires juggling multiple tasks under pressure, so think of examples from your previous experience where you've successfully managed competing priorities. Share how you stayed organised and efficient while providing top-notch support to users.
