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- Tasks: Provide first and second-line IT support in a dynamic marketing agency.
- Company: Join a leading global brand with a creative and collaborative culture.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Why this job: Make a real impact by supporting high-profile campaigns and innovative technology.
- Qualifications: 1 year of IT support experience, strong communication skills, and MacOS knowledge.
- Other info: Fast-paced environment with excellent team collaboration and career advancement opportunities.
The predicted salary is between 30000 - 32000 £ per year.
As an IT Helpdesk Analyst, you will provide first and second-line technical support within a leading global brand and marketing agency delivering work for a world class client base. You will act as the primary technical point of contact for employees, diagnosing, troubleshooting and resolving a wide range of IT issues across hardware, operating systems, applications, networking, printing, email, video conferencing and cloud-based services. You will manage helpdesk tickets, prioritising incidents based on urgency, ensuring SLAs are met in a fast-paced, production driven environment. Working closely with internal IT teams, you’ll help maintain system stability, minimise downtime and support the technology platforms that enable teams to deliver high-profile, globally visible campaigns at scale. This client operates a hybrid working model. While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support. Initially, this will be four days per week in the office.
Key responsibilities:
- Provisioning new user accounts, keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.
- Creating documentation and guides for users, maintaining a structured procedure of hardware and software, managing the pool of loan equipment and accessories.
- Logging and maintaining a record of support tickets through the IT Helpdesk system, providing 1st and 2nd line support to + users, with escalating calls efficiently to ensure they are resolved by a senior engineer.
- Providing technical support for hardware and software both F2F and remotely, ensuring network server and IT services are accessible to users, providing support with printing equipment including wide format colour managed printers, with escalation to senior engineers.
- Supporting video conferencing platforms and equipment.
- Daily and weekly checks of office equipment, within meeting room AV and printing supplies.
- Providing weekly status reports on ongoing user issues and raised common problems that will be addressed, assisting users with software packages and updates.
Experience needed:
- 1 year experience across IT support, dealing with tickets in a fast-paced environment.
- Essential must obtain MacOS and worked within the creative space (Agency, Entertainment, Publishing etc).
- Outstanding verbal and written communication skills.
- Organised, focused and rigorous, able to problem solve and be solution focused.
- Ability to convey technical solutions to non-technical people.
- Ability to be calm and think logically when under pressure.
- Strong team focus and ability to work with Senior individuals.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: £30,000 / £32,000 p.a.
Reference: JR
IT Support Analyst in London employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in agencies or creative spaces. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would troubleshoot issues like printing problems or video conferencing glitches. We want you to show off your problem-solving skills and calm demeanour under pressure!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining technical concepts in simple terms. This is key when dealing with non-technical staff, and it’ll help you stand out as a candidate who can bridge the gap between tech and users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that IT Support Analyst role!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with MacOS and any relevant work in creative environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your logical thinking and calmness under pressure. Share those moments where you turned a tech disaster into a success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MacOS and the specific software used in creative environments. Be ready to discuss how you've tackled IT issues in the past and how you can apply that experience to this role.
✨Showcase Your Communication Skills
Since you'll be dealing with non-technical users, practice explaining complex tech concepts in simple terms. Think of examples where you've successfully communicated solutions to someone who wasn't tech-savvy.
✨Demonstrate Your Problem-Solving Ability
Prepare to share specific instances where you've diagnosed and resolved IT issues under pressure. Highlight your logical thinking and calmness in stressful situations, as these traits are crucial for the role.
✨Familiarise Yourself with Helpdesk Systems
If you have experience with ticketing systems, be ready to discuss it. If not, do a bit of research on common helpdesk software. Understanding how to log and manage support tickets will show you're proactive and ready to hit the ground running.
