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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and install hardware.
- Company: Dynamic IT Services company specialising in Hosting and Consultancy.
- Benefits: Earn £22,000 - £24,000 per year while gaining Level 4 IT qualifications.
- Why this job: Kickstart your tech career with hands-on experience and real client interaction.
- Qualifications: 5 GCSEs including Maths and English; tech enthusiasts welcome!
- Other info: Over 90% of apprentices secure full-time roles post-apprenticeship.
The predicted salary is between 18720 - 20160 £ per year.
An IT Services company, specialising in Hosting, Outsourcing and Consultancy Services, is looking for an experienced IT Field Engineer responsible for providing 1st Line and 2nd Line IT Support, to join their fantastic team to help them deliver projects and provide support to clients both over the phone and face-to-face.
Duties:
- Configuration – all aspects of desktop/server hardware installation and builds, delivery to customer environment
- Working in data centres to install new rack, servers, storage and network devices
- Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
- Resolving first-line user support requests onsite and over the phone
- Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
- You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
- Long journey times may also be involved
- Work as part of a team to deliver a project
About you:
To be a Field Engineer Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English. This 18-month Apprenticeship has a salary of £22,000 / £24,000 per year. Your training will include gaining internationally recognised Level 4 IT qualifications.
Skills and personal qualities required:
- At least 1-2 years’ experience in a 1st Line, client-facing support role
- IT graduate with a minimum 2:2 IT degree
- Minimum of MCP, MCITP, A+ and CCENT
- Good Hardware Knowledge – PCs, Laptops, Servers and Printers
- Preferred knowledge – Windows Server, Networking, Active Directory, Apple/MAC devices, Citrix
- Excellent knowledge of desktop operating systems (XP, Vista and Windows 7, 8 & 10), MAC OSX and Microsoft Office
- Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
- Data Centre Experience recommended
- CCNA would be beneficial
Personal Qualities:
- Effective team player
- Good communication skills, both verbally and written
- Ability to communicate effectively with all departments within the company, as well as the company’s clients at different technical levels
- Demonstrate a confident, proactive approach which drives developments for the company’s clients, including rationalising improvement opportunities
Next steps:
After the apprenticeship, over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Field Engineer Apprentice in London employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer Apprentice in London
✨Tip Number 1
Get your networking game on! Attend tech meetups or local events where you can connect with industry professionals. It’s a great way to learn about job openings and make a lasting impression.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. This shows your enthusiasm and keeps you in the loop about potential job opportunities.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions for IT roles and be ready to showcase your technical skills and problem-solving abilities.
✨Tip Number 4
Apply through our website! We’ve got loads of apprenticeships available, and applying directly gives you a better chance of standing out. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Field Engineer Apprentice in London
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Mention any relevant projects or experiences that highlight your love for IT, whether it's building PCs or troubleshooting software issues.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Engineer Apprentice role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention your qualifications and any relevant skills that match the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and server hardware, as well as the operating systems mentioned in the job description. Be ready to discuss your experience with troubleshooting and configuring devices, as this will show your hands-on skills.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with clients or team members, especially in a support context. This will demonstrate your ability to connect with people at different technical levels.
✨Be Ready for Real-World Scenarios
Prepare for situational questions that might involve troubleshooting a common IT issue or handling a difficult client. Think through how you would approach these scenarios and be ready to share your thought process during the interview.
✨Demonstrate Team Spirit
This position requires being a flexible team player, so come prepared with examples of how you've worked collaboratively in the past. Highlight any experiences where you supported colleagues during busy times or contributed to a team project, as this will align with what they're looking for.
