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- Tasks: Provide 2nd and 3rd line IT support across cloud and infrastructure.
- Company: Join a dynamic IT team focused on modern Microsoft technologies.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to exciting IT projects and technologies.
- Why this job: Be a key player in maintaining IT services and security while tackling complex challenges.
- Qualifications: Experience in IT support with strong skills in Microsoft 365 and Azure.
The predicted salary is between 35000 - 45000 £ per year.
Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities- Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune and endpoint management
- Windows desktop and server environments
- Proven experience in an IT support role covering 2nd and 3rd line responsibilities
- Strong experience with:
- Microsoft 365
- Entra ID / Active Directory
- Intune / endpoint management
- Azure (administration, networking and identity)
- Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Experience supporting Windows server and desktop environments
- Knowledge of Microsoft security tools and best practices
- Strong troubleshooting skills across multiple systems
- Experience working within a small to mid-sized IT team
- PowerShell scripting or automation experience
- Backup and disaster recovery exposure (e.g. Veeam)
- Experience with Dynamics 365 or other business systems
- Familiarity with ITIL-aligned processes
2nd line support in London employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd line support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of complex issues you've resolved, especially with Microsoft 365 and Azure, to impress the hiring team.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply quickly and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Stay updated! Keep learning about the latest Microsoft cloud technologies and security practices. Mention any new skills or certifications in your conversations to show you're committed to continuous improvement.
We think you need these skills to ace 2nd line support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with Microsoft 365, Azure, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. We love seeing enthusiasm and a bit of personality in your application.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex technical issues. We’re all about finding solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and endpoint management. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've resolved tricky support problems in the past. Think about the root cause analysis you've performed and the long-term fixes you've implemented. This will demonstrate your analytical thinking and commitment to continuous improvement.
✨Familiarise Yourself with Security Practices
Since security is a big part of the role, be prepared to talk about your experience with Microsoft security tools and compliance frameworks like ISO 27001. Highlight any specific instances where you've contributed to maintaining service continuity and security.
✨Engage with the Team Spirit
This role involves working closely with a small IT team, so show your collaborative side. Be ready to discuss how you've worked with others in previous roles, especially when liaising with third-party vendors or supporting ongoing projects. A good team player is always a plus!