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- Tasks: Join a dynamic team to resolve IT issues and support customers directly.
- Company: Established MSP with a fast-growing, collaborative environment.
- Benefits: Competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: 6 months of IT support experience and strong customer service skills.
- Other info: Be part of a supportive team focused on learning and development.
The predicted salary is between 18600 - 25800 £ per year.
Are you a 1st Line Engineer with at least 6 months of recent IT support experience? Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team. You will report directly to the 1st Line Team Leader who works within the Customer Operations group. You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself. You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.
General Skills & Experience
- Strong customer care and client-facing skills
- Good verbal and written communications skills
- Excellent telephone manner
- Organised, focused, and rigorous
- Proven problem-solving skills
- Able to work in a team environment
- Strong team focus and ability to work with and without direct supervision
Technical Skills
- Microsoft Windows 8 to 11
- Office – especially Outlook
- PC Hardware troubleshooting and optimisation
- Network Printers
- Routers and WAP knowledge / exposure
- Good understanding of Network Technology VLAN and IP routing protocols
- Understanding of Enterprise anti-virus suites
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: £31, p.a.
Reference: JR
1st line Support Technician in London employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line Support Technician in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a 1st Line Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Microsoft Windows, Office, and basic networking concepts. Being able to demonstrate your problem-solving skills during an interview can really set you apart from the competition.
✨Tip Number 3
Prepare for the interview by practising common support scenarios. Think about how you'd handle specific customer issues and be ready to showcase your strong customer care skills. Remember, they want someone who can resolve incidents effectively!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, we’re always here to help you navigate the job search process, so don’t hesitate to reach out!
We think you need these skills to ace 1st line Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your customer care and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Support Technician role. Share specific examples of your past experiences and how they relate to the responsibilities outlined in the job description.
Show Off Your Technical Skills: Don’t forget to mention your technical know-how! Whether it's your experience with Microsoft Windows, PC hardware troubleshooting, or network technology, we want to see how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Just IT
✨Know Your Tech
Brush up on your technical skills, especially around Microsoft Windows 8 to 11 and Office applications. Be ready to discuss how you've solved specific IT issues in the past, as this will show your problem-solving abilities.
✨Customer Care is Key
Since this role involves a lot of client interaction, prepare examples that highlight your strong customer care skills. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Practice Your Communication
Good verbal and written communication skills are essential. Practise explaining technical concepts in simple terms, as you might need to do this during the interview. Clear communication can set you apart from other candidates.
✨Show Team Spirit
This position requires teamwork, so be prepared to discuss how you work well with others. Share experiences where you contributed to a team project or helped a colleague, demonstrating your collaborative spirit.
