At a Glance
- Tasks: Provide global technical support and resolve IT issues for users via calls, emails, and Service Now.
- Company: Join an international fashion company known for its innovative approach and dynamic work environment.
- Benefits: Earn £23,000 per year while gaining internationally recognised Level 3 IT qualifications.
- Other info: This is an 18-month apprenticeship with opportunities for further training and career advancement.
- Why this job: Kick-start your tech career with a supportive team and over 90% of apprentices securing full-time roles.
- Qualifications: Must have 5 GCSEs including Maths and English; passion for ICT and troubleshooting skills required.
Social network you want to login/join with:
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Client:
Just IT
Location:
St Albans, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
0caa9946f6a1
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
An international fashion company is seeking an apprentice who will provide excellent global technical support, advice, and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face.
Duties
- Respond to telephone calls, emails, and Service Now requests for technical support
- Create, track, and monitor problems to ensure timely resolution
- Escalate issues to the appropriate group when needed
- Identify, research, and resolve problems reported by end-users
- Write tickets and assign jobs to the appropriate IT personnel
- Install, configure, and troubleshoot hardware and software, including portable and handheld devices
- Document procedures in order to use them in our knowledge base
- Own issues until job completion
About you
To be an IT Service Desk Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £23,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Customer care skills
- Analytical skills
- Logical thinking
- Creative problem-solving
- Initiative
- Passion for ICT
- Motivated
- Troubleshooting skills
- Proficiency in all Windows operating systems
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT has already helped over [number] people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position or one of the other apprenticeships we have available.
#J-18808-LjbffrIT Service Desk Support Apprentice in St Albans employer: Just IT
Just IT is an exceptional employer located in St Albans, offering a vibrant work culture that fosters growth and innovation. As an IT Service Desk Support Apprentice, you will receive comprehensive training, including internationally recognised qualifications, while enjoying a supportive environment that prioritises employee development. With over 90% of apprentices transitioning to permanent roles, this is a fantastic opportunity to launch your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Support Apprentice in St Albans
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Just IT.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Just IT is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Just IT, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Just IT directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Service Desk Support Apprentice in St Albans
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Just IT want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Just IT, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Just IT
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
