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- Tasks: Be the go-to person for IT support, tackling issues and managing applications.
- Company: Join a global consultancy firm with 14 offices worldwide.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities to grow your skills.
- Why this job: Work with cutting-edge financial systems and enhance your tech expertise in a dynamic environment.
- Qualifications: Must know Apple Mac OS, Jamf Pro, and MS O365; experience is a plus.
- Other info: This role offers a chance to make a real impact in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Analyst (MAC) Location: West End Salary: £45,000 to £50,000 + bonus About the company Our client is a well-established Consultancy firm with 14 global offices. Position Overview As the public face of the IT Department, the Service Centre provides essential support to their business and customers. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job. Candidate Requirements Essential Technical Skills Apple Mac OS Jamf Pro MS O365 / AAD / Azure Powershell Responsibilities Support and manage issues relating to all company applications and liaise with external vendors Provision, deploy and maintain IT infrastructure and services Administer user accounts, including MS O365, JAMF, Microsoft Teams, etc. Analyse and resolve assigned first/second/third line support calls at the London Head Office and other regional offices Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity. …
IT Service Desk Analyst employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with Apple Mac OS and Jamf Pro, as these are essential technical skills for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with financial systems. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with MS O365 and Azure during the interview. Be ready to provide specific examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing for common IT support scenarios. Think about how you would approach first, second, and third line support calls, and be ready to share your thought process during the interview.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Apple Mac OS, Jamf Pro, and MS O365. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed in the job description, particularly your experience in IT support and managing user accounts.
Showcase Your Technical Skills: Clearly outline your technical skills related to the job, such as your proficiency in Powershell and experience with enterprise-grade financial systems. This will help you stand out as a candidate who can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Just IT
✨Show Your Technical Skills
Make sure to highlight your experience with Apple Mac OS, Jamf Pro, and MS O365 during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving support calls, be ready to walk through your problem-solving process. Share a situation where you successfully diagnosed and fixed an IT issue, detailing the steps you took.
✨Understand the Company Culture
Research the consultancy firm and understand its values and work environment. This will help you tailor your responses to align with their culture and show that you're a good fit for the team.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
