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- Tasks: Support the IT helpdesk with varied daily tasks in a dynamic events company.
- Company: Join a long-established events company in the vibrant North East region.
- Benefits: Enjoy a competitive salary of £24,000 PA and remote training opportunities.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: No prior experience needed; just bring your motivation and teamwork skills!
- Other info: Must be based in the North East and commit to a 12-week training programme.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
Salary: £24,000 PA
Important Information: This is not a direct position with Just IT; this is a role for an employer Just IT is working with to source candidates. Please note the employer asks that you join an 8-12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role. You also must be based in/around the area of Sunderland to be eligible for this position.
Key Duties:
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
Candidate Requirements:
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
- Able to commit to a 12 week training programme prior to starting the role
Eligibility Requirements:
- Living in the North East area of England (Sunderland, County Durham, Gateshead, Newcastle, North Tyneside, Northumberland and South Tyneside)
- Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
- Have the right to live and work in the UK.
- Have access to a reliable internet connection with a PC/Laptop.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available. Want to know more or have any questions? Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity. If you have any questions please feel free to reach out to us on our LinkedIn page. Please apply for this role if you are based in or surrounding areas of Sunderland.
ICT Apprentice employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Make sure to highlight your organisational skills during any conversations or interviews. Since the role involves managing service requests and adhering to Service Level Agreements, demonstrating your ability to stay organised will set you apart.
✨Tip Number 2
Familiarise yourself with common IT support tools and ticketing systems. Showing that you have a basic understanding of these tools can give you an edge, as it indicates your readiness to contribute from day one.
✨Tip Number 3
Network with current or former apprentices in similar roles. They can provide insights into the training programme and the day-to-day responsibilities, which can help you prepare better for the interview process.
✨Tip Number 4
Since this role requires good communication skills, practice explaining technical concepts in simple terms. This will not only help you in interviews but also in your future role when assisting users with IT issues.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the ICT Apprentice role. Emphasise your organisational skills, teamwork abilities, and any previous experience in IT support or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to this apprenticeship. Mention your interest in IT, your willingness to learn, and how you meet the eligibility requirements, particularly your location in the North East.
Highlight Communication Skills: Since good written and oral communication skills are essential for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in past experiences.
Follow Application Instructions: Carefully read the application instructions provided by Just IT. Ensure you submit all required documents and provide accurate information about your eligibility, especially your location and internet access.
How to prepare for a job interview at Just IT
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in technology and IT support during the interview. Share any relevant experiences, even if they are from personal projects or studies, to demonstrate your passion for the field.
✨Highlight Teamwork Skills
Since this role involves working as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in the past. This could be from school projects, volunteer work, or any group activities.
✨Prepare for Technical Questions
While you may not have extensive experience, it's important to familiarise yourself with basic IT concepts and terminology. Be ready to answer questions about common IT issues or describe how you would approach solving a technical problem.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, the training programme, or the specific duties of the role. This shows your interest and helps you determine if the position is a good fit for you.
