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- Tasks: Provide top-notch desktop support and resolve customer issues with a smile.
- Company: Join a rapidly growing Managed Service Provider that values your growth.
- Benefits: Enjoy performance bonuses, training support, and extra holiday for long service.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: 1-2 years of user support experience and a passion for technology.
- Other info: Be part of a fun team with regular social events and a supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a company that will encourage you to grow and improve?
About the company
A rapidly growing Managed Service Provider is seeking an experienced 1st / 2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses / exams as well as be confident enough to take the initiative.
Key Responsibilities
- 1-2 years of User Desktop Support experience – i.e. solid desktop support skills.
- This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e. full end to end administration experience.
Candidate Requirements
Core technology experience :
- Hands-on Windows desktop support building PCs and fixing operating system / driver / software issues.
- Microsoft Office – resolving customer issues on all versions.
- Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues).
- Microsoft Administration (Exchange, SharePoint, OneDrive) – e.g. mailbox limits, mailbox sharing, file and folder permissions.
- Smartphone email support (e.g. mailbox setup and synchronisation issues).
- A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user.
- Fluent in spoken and written English – required for telephone helpdesk calls and customer correspondence.
Essential Skills
- At least 1- 2 year exp in support role
- Previous exp in MSP
- AD / O / M / S
Benefits :
- Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
- Bi-annual performance review with management to focus career progression.
- Pension.
- Remuneration of all work expenses.
- Microsoft training plan – study material, study leave and exam costs provided. Bonus of £ for every exam passed towards certification.
- Regular opportunities for overtime.
- Long service increases in holiday allocation – 1 day extra 1 holiday per 1 year of service.
- Other : Cycle to work scheme, Christmas & Summer Events + other social outings through the year.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary :
£28,-£33, P.A.
Reference :
JR
#J-18808-Ljbffr
Helpdesk engineer employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your desktop support expertise. Bring examples of how you've tackled tricky issues in the past – it’ll show you’re the real deal.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can keep you on their radar and show you're genuinely interested in the role.
✨Tip Number 4
Keep learning! Since this role values up-skilling, consider taking relevant courses or certifications. Mentioning these in your conversations can really impress potential employers and show your commitment to growth.
We think you need these skills to ace Helpdesk engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and any previous roles within an MSP. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with Windows and Microsoft 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re eager to grow and learn in this role. We love candidates who show initiative, so share any examples of how you've taken charge in past positions.
Show Off Your Communication Skills: Since this role involves helping users over the phone and via email, make sure your written application reflects your fluency in English. Keep it clear, concise, and professional – we want to see that you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Just IT
✨Know Your Tech Inside Out
Make sure you brush up on your desktop support skills, especially with Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past, like operating system problems or email synchronisation issues. This will show that you’re not just familiar with the tech but can handle real-world challenges.
✨Show Your Eagerness to Learn
Since the company values growth and improvement, be prepared to talk about any courses or certifications you’re interested in pursuing. Mention how you’ve taken the initiative in the past to up-skill yourself, whether through self-study or formal training. This will demonstrate your commitment to personal and professional development.
✨Tailor Your Communication Style
Remember, you’ll be interacting with users of varying seniority levels. Practice adjusting your communication style based on who you’re speaking to. Show that you can explain technical issues in simple terms for less tech-savvy users while being able to dive deeper into details for more experienced ones.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company’s culture, team dynamics, and opportunities for advancement. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
