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- Tasks: Monitor and analyse customer satisfaction trends to inform action plans.
- Company: Join a leading automotive manufacturer focused on innovation and customer experience.
- Benefits: Earn while you learn with a competitive salary and gain recognised qualifications.
- Why this job: Kick-start your tech career with hands-on experience and a supportive culture.
- Qualifications: 5 GCSEs including Maths and English; a passion for technology is essential.
- Other info: Over 90% of apprentices secure full-time roles post-apprenticeship.
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Data Insight and Project Assistant Apprentice, Hertfordshire
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Client:
Just IT
Location:
Hertfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7d4f322c02a5
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
A large automotive manufacturer,has need for a Data Insight and Project Assistant Apprentice.
The successful apprentice will monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans.
Duties
- Deliver weekly and monthly insight reporting, highlighting key trends, changes
- Provide monthly update on verbatim analysis on painpoints by brand for sales and service
- Deep-dive into root causes of customer painpoints
- Work with ISIT to simplify and automate reporting
- Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up
- Contribute to preparation of corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee)
- Assist with dealer queries via CNQR and respond within SLA timeframes
About you
To be an Data Insight and Project Assistant Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £18, per year.
Your training will include gaining internationally recognised Level 3 qualifications within data.
Skills and personal qualities required
- Customer care skills
- Strong numeric communication
- Microsoft Office Package
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 10, people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
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Data Insight and Project Assistant Apprentice employer: Just IT
Contact Detail:
Just IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Insight and Project Assistant Apprentice
✨Tip Number 1
Familiarise yourself with the automotive industry and current trends in customer satisfaction. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Excel or any data visualisation software. Being able to discuss how you can simplify and automate reporting will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer care and how you've handled queries in the past. Highlighting your communication skills will be crucial, as you'll be assisting with dealer queries.
✨Tip Number 4
Network with professionals in the tech and automotive sectors. Attend relevant events or join online forums to connect with people who can provide insights or even refer you to opportunities at companies like Just IT.
We think you need these skills to ace Data Insight and Project Assistant Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Data Insight and Project Assistant Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Skills: Emphasise your customer care skills, numeric communication abilities, and proficiency in Microsoft Office. Provide specific examples of how you've used these skills in past experiences or projects.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about this apprenticeship. Mention your enthusiasm for technology and data analysis, and how you can contribute to the company's goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Just IT
✨Show Your Passion for Data
Make sure to express your enthusiasm for data analysis and insights during the interview. Share any relevant projects or experiences where you've worked with data, even if they were part of your studies.
✨Prepare for Technical Questions
Expect questions related to data analysis tools and techniques. Brush up on your knowledge of Microsoft Office, especially Excel, as well as any other data-related software you might have used.
✨Demonstrate Customer Care Skills
Since the role involves monitoring customer satisfaction, be ready to discuss how you would handle customer queries and pain points. Use examples from past experiences to illustrate your customer care skills.
✨Research the Company
Familiarise yourself with the automotive industry and the specific company you're interviewing with. Understanding their products and customer service approach will help you tailor your responses and show genuine interest.
